Training Services
Empowering Customers to Succeed
Education plays a critical role in any software implementation. Even the best technology won’t deliver results if it is not enthusiastically adopted by end users. GMT’s training professionals ensure the appropriate skills and knowledge are transferred to end users so that the organization achieves the maximum business benefit.
GMT works with customers to design a training curriculum that aligns with end user needs and business processes. Wherever possible training courses are delivered using the customer’s own data. GMT trainers are professionally trained in adult learning techniques and best practices. GMT training courses can be delivered on-site, over the web, or through computer-based-training techniques.
Training Services for Every Need
The GMT training addresses some of the following areas:
- User training ensures that front-line users get the actionable information they need to deliver service and monitor the operation efficiently
- Administrator training enables effective improvement of the database and application setup as the organization grows and evolves
- Report training gives experienced business analysts the techniques to manipulate data from disparate databases and create reports and scorecards
- IT and security training enables effective management of the database, application and systems environment
For North America contact center customers GMT partners with The Call Center School who provides training on workforce and performance management processes and best practices.
