Surviving and thriving in today’s financial services industry can be quite a juggling act. Organizations must focus on efficiency and productivity, while at the same time delivering superior customer service. Customers demand consistent service across all interaction channels, from branch offices to contact centers to back office operations. How organizations meet this challenge, while controlling costs, can separate the winners from the losers.
Four of the top five banks in North America rely on GMT to address this challenge.
GMT Planet workforce management and performance management software helps puts the right people in the right place at the right time performing the right tasks enabling managers to focus on improving the customer experience, increasing sales, and reducing operating costs.
GMT Planet is the only workforce management solution addressing all parts of the business: branch offices, contact centers, and back office operations. Regarded as the industry’s most accurate, easy-to-use, and affordable workforce management solution, GMT Planet supports all of the essential workforce and performance management processes:
GMT Planet unifies all of these components in a single architecture, on a single server and a single database, accessible through a single user interface. The result is superior ease-of-use and administration and a dramatically lower total cost of ownership.
GMT financial services solutions are supported by a full range of professional services, training services, and support services to ensure a successful technology deployment. GMT is known for a performance based approach to project delivery and has been ranked by analysts as having the highest end user satisfaction and among the lowest total project costs.
GMT and Talaris announce PartnershipNever before have an enterprise workforce management provider and a cash-handling company collaborated to help financial institutions realize the simultaneous benefits of integrating teller cash automation with workforce optimization technology.
“GMT has provided us with robust, user-friendly tools, so we can manage our operations as efficiently as possible, and that is a must in today’s highly competitive financial services market.”
We can help you determine the ROI on automating your workforce management solution
