Services Industry
Delighting Customers Without Breaking the Bank
Few industries place a bigger premium on customer service than the services industry. Whether a hotel or a theme park ultimately the product being sold is customer satisfaction. However delivering great customer service often means higher payroll costs. Today’s successful services business have invested in tools and methodologies that get the most from their people resulting in improved service levels and lower operating costs.
Services businesses of various types rely on GMT Planet for workforce and performance management solutions. GMT Planet is being used by one of the world’s largest theme park operators to schedule tens of thousands employees daily across its worldwide resorts. GMT Planet has also provided workforce management for the Salt Lake Olympics and two consecutive Commonwealth Games.
Workforce Management Solutions
GMT Planet workforce management software helps puts the right people in the right place at the right time performing the right tasks enabling managers to focus on delighting customers, increasing sales, and reducing operating costs.
Regarded as the industry’s most accurate, easy-to-use, and affordable solution, GMT Planet supports all of the essential workforce and performance management processes:
- Long range strategic planning and budgeting
- Accurate forecasting of customer demand
- Determining employee requirements
- Easy-to-use staff scheduling
- Employee self-service and empowerment
- Performance management and analytics
Delivering On The Promise
GMT Services Industry solutions are supported by a full range of professional services, training services, and support services to ensure a successful technology deployment. GMT is known for a performance based approach to project delivery and has been ranked by analysts as having the highest end user satisfaction and among the lowest total project costs.
