Enterprise-wide Employee Scheduling Software
Create Optimal Employee Schedules with the Click of a Button
To create effective and efficient schedules managers must balance service level goals, budget constraints, and employee preferences and availability while respecting all scheduling rules. Not easy to do in Excel.
GMT delivers the industry’s leading employee scheduling solution that automatically creates optimal schedules for call center agents, bank tellers, back office personnel, and all employees across the enterprise. GMT’s solution does not rely on managers defining the “best” patterns or mix of shifts but instead uses the power of advanced algorithms to determine the optimal shifts for each week. The task automation within GMT Planet allows managers to create these shifts at the click of a button, eliminating what is often a manual, time-consuming, and error-prone process.
GMT’s scheduling solution can used to create shift-based schedules, where employees are assigned to shifts, or demand-based schedules, where employees are assigned the time that best fit the workload.
GMT supports a wide range of employee preferences and scheduling rules designed to work in a variety of labor situations, including union shops and government environments.
Skills-Based Scheduling For Contact Centers
For contact centers using simultaneous blended skills, GMT includes powerful simulation-based scheduling that goes far beyond the Erlang- or modified-Erlang-based used by many other systems. This provides real-time simulation that accounts for changes in schedules as well as intra-day reforecasting.
Our simulation-based approach means that GMT’s customers always have visibility into projected service level and costs for each increment and for the rest of the day or the week. GMT also delivers the total projected service level for the week (what has happened so far combined with the up-to-the-minute projection for the rest of the week).
Outbound Calls and Emails Scheduling for Contact Centers
Scheduling for emails is very different than for calls. Among the differences, service levels are measured in days and hours rather than seconds, and emails never abandon. Outbound call scheduling also has radically different needs. It may be driven from contractual commitments and from inbound call volumes rather than forecasts, and the best times to call are lined to different time zones.
GMT’s optimized scheduling plug-ins provides solution based on these needs instead of applying call inbound algorithms that were never designed for other forms of customer contact. GMT’s scheduling solutions for outbound calls and emails enable customers to meet service levels and contractual commitments.
Float Pool Management for Branch Banking
Banks gain greater efficiency by sharing staff among nearby branches and by using dedicated float pools to fill gaps caused by turnover and vacations. Allocating this staff fairly among the branches used to be a time-consuming task. With GMT’s scheduling tools float pool and shared staff can be automatically scheduled to the branches where they are most needed. Staffing is balanced between branches to create a consistent customer experience no matter where the customer banks.
Time-off Management
Management of paid time off can be a challenge. Balancing the desire to grant requests with the need to ensure that the number of requests granted does not compromise service levels is a time-consuming balancing act. Fairness in granting requests and ensuring that requests are not granted that would take an employee beyond requires visibility into accruals and time already taken (or scheduled to be taken).
GMT’s scheduling solutions automate the request and approval process and automatically update schedules and enter information in the relevant HR system.
Meeting Planning
It can be difficult and time-consuming tasks to schedule training, meetings, and other administrative sessions so that they have the least impact on service. GMT provides wizard-based meeting scheduling, whether for teams, individual one-on-ones, or the entire center (in groups) at times designed to have the minimal effect on production deadlines.
GMT’s meeting wizard uses advanced search algorithms to locate the best times for meetings and training sessions. Once meetings are scheduled, customers can check the impact on service level before finalizing them.
