GMT has enjoyed a 95% or higher client retention rate for each of the last 5 years due to the value its workforce management solutions deliver, as well as its industry-leading SureServices™ client care methodology. Our solutions help our partners deliver exceptional business value. In addition to these partners, GMT maintains a number of integration partnerships to ensure reliable interoperability with those vendor’s products.
Our technology partners provide additional value to GMT customers through their complementary product offerings. Reseller and OEM partners market GMT’s products to their clients under either the GMT brand or the partner’s own brand. Many of these partners are also certified to deliver GMT’s award-winning GMT SureServices client care products. Consulting partners work with GMT to enhance the value clients receive from their investment in GMT Planet.
See the full listing of GMT partners below. If you are interested in becoming a GMT partner please email us at partners@gmt.com
Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness.
Avaya’s unique combination of communications applications, software and services helps companies simplify complex communications and integrate with technologies from other vendors, enabling customers to unlock value and potential from their network. By embedding communications into the operations of an enterprise, Avaya helps improve the way organizations work - making people more productive, processes more flexible and customers more satisfied.
The CAST business model is completely focused on guaranteed client satisfaction. Our goal is to help our clients see opportunity in their markets and realize that opportunity through implementation of lasting solutions.
Since 1986, CAST has maintained a successful track record with this focus, assisting hundreds of the best managed banks and insurance companies in North America. The majority of our clients are among the nation's largest retail/commercial banks or insurance companies.
To achieve the high level of client satisfaction we strive for, CAST maintains a professional staff of senior level consultants. Our clients have come to expect their consultants to be extremely knowledgeable about the industry and experienced in implementing high impact solutions. As evidence of our emphasis on experience, on average CAST consultants have over 10 years in the profession.
Cisco Systems, Inc. is the worldwide leader in networking for the Internet. Today, networks are an essential part of business, education, government and home communications, and Cisco Internet Protocol-based (IP) networking solutions are the foundation of these networks.
Cisco hardware, software, and service offerings are used to create Internet solutions that allow individuals, companies, and countries to increase productivity, improve customer satisfaction and strengthen competitive advantage. The Cisco name has become synonymous with the Internet, as well as with the productivity improvements that Internet business solutions provide. At Cisco, our vision is to change the way people work, live, play and learn.
Coleman Technologies, Inc. (CTI) is an employee owned business founded in 1995 to provide leading-edge IT and systems engineering services to public and private organizations. Built on expertise in aerospace systems engineering services, CTI partners with top manufacturers, including Cisco Systems, to deliver complete, integrated solutions.
CTI is headquartered in Orlando, Florida, with more than 350 employees in 21 offices throughout 11 states. CTI maintains the highest level of industry and vendor-specific technical certifications to ensure implementation of the most advanced IT solutions at the highest level of proficiency.
CTI’s systems engineering capabilities extend beyond networked solutions to include complex aerospace expertise in areas such as large-scale digital simulations for real-time battle management, communication links, guided weapon flight dynamics, guidance and control systems, signal and image processing, and fire control systems. CTI’s corporate culture is based on Jeff Coleman’s Laws, a set of guidelines created to foster excellence and integrity.
DigiVoice is a leader in the design and implementation of contact center solutions which allow businesses of every industry segment to extend superior service to their own clients.
Companies find in DigiVoice a team of “real people” who make delivery of complex technology solutions “real easy” from initial system configuration to the enduring optimization of the installed product. An experienced value added reseller, DigiVoice considers ongoing customer satisfaction to be our highest goal. Each sale is supported by a professional team of education specialists and certified integration and implementation resources. Through our relationship approach to maintenance and support, DigiVoice earns customer confidence while protecting technology investments for the long-term. Meanwhile, the products we supply consistently promote increased customer satisfaction, higher agent retention, improved agent performance, regulatory compliance, enhanced marketing analysis, and the kind of customer loyalty that comes with positive customer experience
LiquidSpoke is a multisourced managed service provider and systems integrator delivering high-end IT solutions within the context of Data and Voice Architectures. We partner with clients in the investment and financial, pharmaceutical, retail, media and other key industries to deliver managed global technology services.
Many medium to large enterprises rely on LiquidSpoke to manage, protect, and support their IT infrastructure and applications. We are experts in designing, building and delivering business-driven technology solutions. We provide Internet based technologies for a dynamic environment where business and technology strategies converge. Our approach focuses on new ways of improving business by combining IT innovation and adoption while also leveraging an organization's current IT assets.
LiquidSpoke delivers innovative IT sourcing services that help businesses reduce operations costs, refocus on strategic IT initiatives and increase the performance of their systems, while maintaining as much control over their infrastructure as required. Our selective sourcing approach is for customers seeking to augment their existing IT staff and selectively outsource specific applications and infrastructure or discrete functions of their IT operations organization.
At LiquidSpoke, we place strong emphasis on building lasting relationships with clients and delivering World Class Customer Satisfaction. In each of the past three years, more than seventy percent of our revenue was derived from repeat business. We believe this reflects our commitment to quality and the long-term partnerships we build with our clients.
Established in 1993, PDMS is a software engineering company, specialising in the development of web based business systems for a wide range of markets. We offer a number of additional IT services including a fully managed application hosting service supported by our Infrastructure team. Our dedicated web and graphic design unit - Digital Design - provides a wide range of complimentary services from web design and content management solutions through to SEO and social media consultancy.>/p>
We have made a significant investment in developing our own Mircosoft.Net based platform and toolkit of components, known as Foundations, to help us deliver robust and scalable enterprise business systems more effectively. Using Foundations we can deliver complex business systems both quickly and cost effectively and our clients benefit from the reliability of a tried and tested product and the flexibility of a bespoke development. We have been working with many of our clients on a long term basis, developing their line of business applications and becoming their trusted technology partner. We are delighted that our joint success has been recognised in numerous prestigious IT awards including several public sector National eGovernment and Government Computing awards.
Qmatic manages customer flows, from initial contact to final service delivery. The result is happier customers and staff, which benefits the company through increased sales and cost efficiency. Qmatic makes waiting worthwhile.
Qmatic's Customer Flow Management solutions range from small single branch site systems to a wide network of centrally connected branches; from single service to multiple services; and from linear queuing to virtual queuing. And all from before customers enter your branch to well after they have received their desired service.
ShoreTel, Inc., (NASDAQ: SHOR) is the provider of brilliantly simple Unified Communication (UC) solutions based on its award-winning IP business phone system. We offer organizations of all sizes integrated, voice, video, data, and mobile communications on an open, distributed IP architecture that helps significantly reduce the complexity and costs typically associated with other solutions.
The feature-rich ShoreTel UC system offers the lowest total cost of ownership (TCO) and the highest customer satisfaction in the industry, in part because it is easy to deploy, manage, scale and use. Increasingly, companies around the world are finding a competitive edge by replacing business-as-usual with new thinking, and choosing ShoreTel to handle their integrated business communication. ShoreTel is based in Sunnyvale, California, and has regional offices in Austin, Texas, United Kingdom, Sydney, Australia and Munich, Germany.
Strategic Products and Services (SPS) is your integration partner of choice for solutions that empower your business. At SPS, we believe business communication is about finding better ways to:
SPS is the leading integrator of infrastructure and applications to empower business communications. SPS serves customers globally and has over 300 employees. From real-time communication to collaboration, messaging, and workflow, SPS can recommend solutions that provide your employees the right tools to serve your customers efficiently and profitably. SPS has built a team, process, service model, and partnerships that are unrivaled in the industry. SPS takes great pride in the value that sets us apart and looks forward to assisting your business.
At Syntellect, we help our customers create, maintain and continuously improve superior end-to-end service for their customers. With over two decades of pioneering leadership and thousands of solutions deployed globally, Syntellect is a premier provider of enterprise-class contact center solutions for the utilities, financial services, government, high- technology, help desk, consumer products and healthcare industries. Syntellect is headquartered in Phoenix, Arizona with additional offices throughout North America and the United Kingdom.
Talaris, formerly known as De La Rue Cash Systems, was formed in September 2008 as a result of a management-led buyout supported by The Carlyle Group, one of the world’s largest private equity firms. Talaris offers global expertise specializing in cash handling technology to manage cash as it moves through the commercial cash cycle. Talaris solutions incorporate: Consulting and Project Management, Cash Dispensing and Recycling, Cash and Coin Handling, Self-Service Solutions, Integrated Technology (OEM), Connectivity and Optimization Software and Full Support Services.
Talaris is a global business comprising of 2,300 personnel including over 1,000 service and support staff operating from more than 30 offices globally. An additional network of 130 business partners increases the coverage to 60 countries.
We deliver bespoke services and solutions to enable business transformation for our customers through the innovative use of technology. Ubertas is an IT and business services company serving Public Sector and Commercial enterprises who seek a trusted partner with a solid track-record of providing assured service excellence.
Established in 1995, Zintel Group Limited is a true champion of business, providing a broad range of communication technology solutions to companies across New Zealand and Australia. The Group comprises three businesses : Zintel Communications, Zintel Enterprise and Zintel Payments.
Zintel Communications are Toll free specialists, and also provide a range of competitive business telco services in New Zealand and Australia. Our unique reporting systems and dedicated account management give our customers the edge.
Zintel Enterprise is one of New Zealand's leading providers of integrated communications solutions and services including PBX, VoIP and data networks through to specialist enterprise mobility solutions and contact centre applications.
Zintel Payments is the exclusive New Zealand importer and supplier for Hypercom EFT-POS terminals. Payments supplies Hypercom' s leading edge payments technology to a nationwide network of resellers, as well as providing ongoing maintenance services.
We have over 120 employees across offices in Auckland, Wellington,Christchurch, Dunedin and Sydney.
ZOOM International is a provider of innovative multimedia recording, quality management and speech analytics solutions for contact centers and unified communications. ZOOM’s solutions are designed to capture communications and provide critical detail in performance management while enhancing customer care, reducing business liability and improving customer retention rates. ZOOM’s specific focus on Cisco and Genesys provides a product for both the enterprise and commercial space. ZOOM is the vendor of choice for customers who demand ease of use, exceptional support, and attractive cost of ownership.
“GMT has provided us with robust, user-friendly tools, so we can manage our operations as efficiently as possible, and that is a must in today’s highly competitive financial services market.”
