GMT has enjoyed a 95% or higher client retention rate for each of the last 5 years due to the value its workforce management solutions deliver, as well as its industry-leading SureServices™ client care methodology. Our solutions help our partners deliver exceptional business value. In addition to these partners, GMT maintains a number of integration partnerships to ensure reliable interoperability with those vendor’s products.
Our technology partners provide additional value to GMT customers through their complementary product offerings. Reseller and OEM partners market GMT’s products to their clients under either the GMT brand or the partner’s own brand. Many of these partners are also certified to deliver GMT’s award-winning GMT SureServices client care products. Consulting partners work with GMT to enhance the value clients receive from their investment in GMT Planet.
See the full listing of GMT partners below. If you are interested in becoming a GMT partner please email us at partners@gmt.com
Brickstream originated customer behavior measurement technology, and we've never stopped pioneering. We continue to develop unique and groundbreaking innovations for capturing, analyzing, and reporting consumer activities in brick-and-mortar locations.
Not only does Brickstream deliver ground-breaking technology and lower total cost of ownership (TCO), but we also have industry consultants to work with our clients to establish, attain, and sustain aggressive ROI targets and results.
The comprehensive and unbiased intelligence we deliver improves performance throughout the organization. At the front line, our solutions alert managers to immediate actions and longer-term tactics that will grow location sales and customer loyalty. At the corporate level, strategists use our customer behavior insights to enhance programs ranging from scheduling policies to floor design.
CallCopy is one of the industry's fastest-growing call recording/quality monitoring software companies. CallCopy's mission is to deliver the highest levels of quality to its customers, so they can deliver the highest levels of quality to their customers. With the release of the cc: Discover software suite, CallCopy has combined call recording and quality management with customer surveys and speech analytics. Compatible with most major telephone systems, including Avaya, Nortel, Cisco, Siemens, NEC, Alcatel, Aspect, and ShoreTel, cc: Discover offers a more flexible Application Programming Interface, extending the value of the platform to third-party workforce management, IVR, HR, and CRM software.
By enhancing the exchange of data between the different systems used across the enterprise, CallCopy helps bring the 360-degree view of your performance into a 3-D perspective.
The CAST business model is completely focused on guaranteed client satisfaction. Our goal is to help our clients see opportunity in their markets and realize that opportunity through implementation of lasting solutions.
Since 1986, CAST has maintained a successful track record with this focus, assisting hundreds of the best managed banks and insurance companies in North America. The majority of our clients are among the nation's largest retail/commercial banks or insurance companies.
To achieve the high level of client satisfaction we strive for, CAST maintains a professional staff of senior level consultants. Our clients have come to expect their consultants to be extremely knowledgeable about the industry and experienced in implementing high impact solutions. As evidence of our emphasis on experience, on average CAST consultants have over 10 years in the profession.
Coleman Technologies, Inc. (CTI) is an employee owned business founded in 1995 to provide leading-edge IT and systems engineering services to public and private organizations. Built on expertise in aerospace systems engineering services, CTI partners with top manufacturers, including Cisco Systems, to deliver complete, integrated solutions.
CTI is headquartered in Orlando, Florida, with more than 350 employees in 21 offices throughout 11 states. CTI maintains the highest level of industry and vendor-specific technical certifications to ensure implementation of the most advanced IT solutions at the highest level of proficiency.
CTI’s systems engineering capabilities extend beyond networked solutions to include complex aerospace expertise in areas such as large-scale digital simulations for real-time battle management, communication links, guided weapon flight dynamics, guidance and control systems, signal and image processing, and fire control systems. CTI’s corporate culture is based on Jeff Coleman’s Laws, a set of guidelines created to foster excellence and integrity.
DigiVoice is a leader in the design and implementation of contact center solutions which allow businesses of every industry segment to extend superior service to their own clients.
Companies find in DigiVoice a team of “real people” who make delivery of complex technology solutions “real easy” from initial system configuration to the enduring optimization of the installed product. An experienced value added reseller, DigiVoice considers ongoing customer satisfaction to be our highest goal. Each sale is supported by a professional team of education specialists and certified integration and implementation resources. Through our relationship approach to maintenance and support, DigiVoice earns customer confidence while protecting technology investments for the long-term. Meanwhile, the products we supply consistently promote increased customer satisfaction, higher agent retention, improved agent performance, regulatory compliance, enhanced marketing analysis, and the kind of customer loyalty that comes with positive customer experience
LiquidSpoke is a multisourced managed service provider and systems integrator delivering high-end IT solutions within the context of Data and Voice Architectures. We partner with clients in the investment and financial, pharmaceutical, retail, media and other key industries to deliver managed global technology services.
Many medium to large enterprises rely on LiquidSpoke to manage, protect, and support their IT infrastructure and applications. We are experts in designing, building and delivering business-driven technology solutions. We provide Internet based technologies for a dynamic environment where business and technology strategies converge. Our approach focuses on new ways of improving business by combining IT innovation and adoption while also leveraging an organization's current IT assets.
LiquidSpoke delivers innovative IT sourcing services that help businesses reduce operations costs, refocus on strategic IT initiatives and increase the performance of their systems, while maintaining as much control over their infrastructure as required. Our selective sourcing approach is for customers seeking to augment their existing IT staff and selectively outsource specific applications and infrastructure or discrete functions of their IT operations organization.
At LiquidSpoke, we place strong emphasis on building lasting relationships with clients and delivering World Class Customer Satisfaction. In each of the past three years, more than seventy percent of our revenue was derived from repeat business. We believe this reflects our commitment to quality and the long-term partnerships we build with our clients.
Merced is an industry leader in Sales and Service Performance Management software, providing solutions for contact centers, field sales, retail sales, partner operations, back office functions, and field service groups. Proven in the largest, most complex organizations, Merced Systems' applications have been designed from the ground-up specifically for sales and service operations. As a result, Merced Systems products solve data management and end-user behavior change problems more deeply than alternatives not built for sales and service functions. Founded in 2001, Merced Systems is headquartered in Redwood Shores, CA with regional offices across the United States, UK and Canada. Merced has partner relationships elsewhere in the world where GMT does business. The company has grown and been profitable (GAAP basis) for six straight years.
Merced’s mission is to help companies dramatically improve their customer acquisition, loyalty and life-time value by developing domain-specific performance management applications that drive behavior change and improved frontline execution across all sales and service organizations.
For over 15 years, Meta Software has developed and implemented capacity analysis and workforce management solutions for bank back-office operations. The MetaFore software application, the culmination of our experience, is designed specifically to help large commercial banks proactively manage their capacity to maintain their competitive edge.
The centerpiece of our landmark application is a collection of reusable and field-tested graphical simulation models. They incorporate over a decade of knowledge gained from real-world deployments and best practices. Meta continuously enhances these models, ensuring our clients keep pace with emerging industry technologies. Our service and development professionals average over 10 years of experience in the application of simulation modeling and workforce management in large bank back-office operations. We make this expertise available through our MetaFore service offerings, which are designed to assure our clients independently achieve their ongoing productivity goals.
Many of the world's 50 largest commercial banks—including three out of the top five banks in North America—rely on MetaFore to boost productivity in their check, lockbox and cash-vault operations.
ShoreTel, Inc., (NASDAQ: SHOR) is the provider of brilliantly simple Unified Communication (UC) solutions based on its award-winning IP business phone system. We offer organizations of all sizes integrated, voice, video, data, and mobile communications on an open, distributed IP architecture that helps significantly reduce the complexity and costs typically associated with other solutions.
The feature-rich ShoreTel UC system offers the lowest total cost of ownership (TCO) and the highest customer satisfaction in the industry, in part because it is easy to deploy, manage, scale and use. Increasingly, companies around the world are finding a competitive edge by replacing business-as-usual with new thinking, and choosing ShoreTel to handle their integrated business communication. ShoreTel is based in Sunnyvale, California, and has regional offices in Austin, Texas, United Kingdom, Sydney, Australia and Munich, Germany.
Strategic Products and Services (SPS) is your integration partner of choice for solutions that empower your business. At SPS, we believe business communication is about finding better ways to:
SPS is the leading integrator of infrastructure and applications to empower business communications. SPS serves customers globally and has over 300 employees. From real-time communication to collaboration, messaging, and workflow, SPS can recommend solutions that provide your employees the right tools to serve your customers efficiently and profitably. SPS has built a team, process, service model, and partnerships that are unrivaled in the industry. SPS takes great pride in the value that sets us apart and looks forward to assisting your business.
At Syntellect, we help our customers create, maintain and continuously improve superior end-to-end service for their customers. With over two decades of pioneering leadership and thousands of solutions deployed globally, Syntellect is a premier provider of enterprise-class contact center solutions for the utilities, financial services, government, high- technology, help desk, consumer products and healthcare industries. Syntellect is headquartered in Phoenix, Arizona with additional offices throughout North America and the United Kingdom.
Talaris, formerly known as De La Rue Cash Systems, was formed in September 2008 as a result of a management-led buyout supported by The Carlyle Group, one of the world’s largest private equity firms. Talaris offers global expertise specializing in cash handling technology to manage cash as it moves through the commercial cash cycle. Talaris solutions incorporate: Consulting and Project Management, Cash Dispensing and Recycling, Cash and Coin Handling, Self-Service Solutions, Integrated Technology (OEM), Connectivity and Optimization Software and Full Support Services.
Talaris is a global business comprising of 2,300 personnel including over 1,000 service and support staff operating from more than 30 offices globally. An additional network of 130 business partners increases the coverage to 60 countries.
We deliver bespoke services and solutions to enable business transformation for our customers through the innovative use of technology. Ubertas is an IT and business services company serving Public Sector and Commercial enterprises who seek a trusted partner with a solid track-record of providing assured service excellence.
Established in 1995, Zintel Group Limited is a true champion of business, providing a broad range of communication technology solutions to companies across New Zealand and Australia. The Group comprises three businesses : Zintel Communications, Zintel Enterprise and Zintel Payments.
Zintel Communications are Toll free specialists, and also provide a range of competitive business telco services in New Zealand and Australia. Our unique reporting systems and dedicated account management give our customers the edge.
Zintel Enterprise is one of New Zealand's leading providers of integrated communications solutions and services including PBX, VoIP and data networks through to specialist enterprise mobility solutions and contact centre applications.
Zintel Payments is the exclusive New Zealand importer and supplier for Hypercom EFT-POS terminals. Payments supplies Hypercom' s leading edge payments technology to a nationwide network of resellers, as well as providing ongoing maintenance services.
We have over 120 employees across offices in Auckland, Wellington,Christchurch, Dunedin and Sydney.
ZOOM International is a provider of innovative multimedia recording, quality management and speech analytics solutions for contact centers and unified communications. ZOOM’s solutions are designed to capture communications and provide critical detail in performance management while enhancing customer care, reducing business liability and improving customer retention rates. ZOOM’s specific focus on Cisco and Genesys provides a product for both the enterprise and commercial space. ZOOM is the vendor of choice for customers who demand ease of use, exceptional support, and attractive cost of ownership.
GMT and Talaris announce PartnershipNever before have an enterprise workforce management provider and a cash-handling company collaborated to help financial institutions realize the simultaneous benefits of integrating teller cash automation with workforce optimization technology.
“GMT has provided us with robust, user-friendly tools, so we can manage our operations as efficiently as possible, and that is a must in today’s highly competitive financial services market.”
