GMT Corp., a global industry leader in enterprise workforce management and performance optimization solutions, today announced that Harris selected GMT to satisfy its branch workforce optimization requirements. GMT’s award-winning GMT Planet® enterprise workforce optimization solution will provide capacity modeling and scheduling for all Harris branch employees working in the company’s branches throughout Illinois, Indiana and Wisconsin.
“Our vision is to be the bank that defines exceptional customer experience,” explained Titi Cole, senior vice president, head of retail product strategy and operations at Harris. “To make that vision a reality for our customers each and every day, we needed a way to more accurately align our branch staffing with expected customer traffic. This will ensure our service representatives are available when our customers need them, allowing us to provide a more meaningful and convenient banking experience.”
Harris is the latest in a growing list of leading banks and credit unions, including BB&T, Bank of the West, Zions Bancorporation, American Eagle Federal Credit Union, Three Rivers Federal Credit Union and Mechanics Bank, who use GMT Planet to optimize teller and sales staffing in their branches. These banks, and many others, have reported significant improvements in customer service, operating efficiency, employee satisfaction and sales productivity as a result of using GMT Planet.
“Like Harris, GMT is dedicated to service excellence and is committed to delivering measureable benefits to its customers through GMT products and services,” commented Simon Angove, chief executive officer of GMT. “We are honored to have been selected by Harris for this initiative.”
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GMT Corp. is a leading provider of workforce management and performance optimization solutions enabling companies to improve customer service and sales while decreasing labor expenses. Deployed in contact centers, branch offices or back office departments, GMT's products combine precision forecasting and intelligent scheduling with analytics and performance management tools to deliver a rapid return-on-investment. Products include GMT Planet®, its flagship workforce optimization solution; GMT On-Demand™, its SaaS workforce optimization solution; and SureServices, an award-winning client care methodology. Enterprise clients benefitting from GMT's solutions include BB&T, PRC, Alpine Access, Golfsmith, AirTran Airways, World Travel Holdings, Bank of the West, Zions Bancorporation, Ingenico, West Midlands Police, Contact 1-2-1 and Yarra Valley Water.
The company is privately-held with headquarters in Atlanta and offices in the U.K. and Australia. For more information, visit www.gmt.com. Follow GMT on Twitter @gmtcorporation
“GMT has provided us with robust, user-friendly tools, so we can manage our operations as efficiently as possible, and that is a must in today’s highly competitive financial services market.”
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