GMT Corp., a global industry leader in enterprise workforce management and performance optimization solutions, announced today that it has signed a strategic partnership agreement with LiquidSpoke, Inc., a leading supplier and technology partner of software products that deliver solutions within the enterprise contact center for ShoreTel Unified Communications. This agreement enables LiquidSpoke to integrate and distribute GMT’s leading workforce management solution, GMT Planet®, in conjunction with its portfolio of powerful LiquidWare suite of tools, which allow customers to manage, integrate, control and administer their Enterprise Contact Center and IP Telephony systems seamlessly with the rest of their technology infrastructure.
Enterprises are now demanding voice over IP solutions with application development and management tools that are easier to use, more scalable, and capable of addressing the needs of the entire business by enabling convergence beyond the call center. LiquidSpoke’s enterprise products empower organizations to meet key business requirements, including compliance and risk management, customer preservation and insight, as well operational efficiency.
GMT Planet, which helps put the right people in the right place at the right time to achieve the right business results, provides a robust and comprehensive feature set supporting all the essential workforce and performance management processes, including long-range strategic planning and budgeting, accurate workload forecasting, intelligent scheduling, intra-day management and adherence reporting, reporting and agent empowerment. Contact center clients worldwide report significant operational benefits through their use of GMT Planet, including lower contact center operating costs, improved sales conversion rates, increased agent retention, reduced overtime expenses and improved customer satisfaction.
“GMT is thrilled LiquidSpoke is adding our award-winning workforce management solution to complement its suite of leading LiquidWare and IP telephony products,” said Simon Angove, chief executive officer of GMT. “As a leading provider of IP-based phone systems and LiquidWare products for the mid-sized contact center market, LiquidSpoke will now be able to offer GMT Planet through its broad network of reseller and channel partners worldwide. Because our companies’ products and services bring a tremendous amount of value to our clients, including reduced operational costs and improved performance, it made perfect sense for us to join forces.”
As a high-end IT solutions provider, LiquidSpoke has an extensive portfolio of products, including LiquidWare Recorder, a robust contact recording and file management platform; LiquidWare Backup, a Windows Service that performs daily critical file backups of any ShoreWare Server; Liquid Observer, its comprehensive quality monitoring application; and LiquidPop, LiquidSpoke’s open computer-telephony integration (CTI) middleware toolkit. As a ShoreTel Top 10 Circle of Excellence winner, LiquidSpoke is consistently one of ShoreTel’s top revenue generating channel partners with a Center of Excellence practice around enterprise call center solutions.
“GMT Planet is a perfect complement to our already robust suite of LiquidWare offerings,” said Richard Tarity, LiquidSpoke’s president and chief executive officer. “LiquidSpoke and GMT share a well-deserved reputation in the market of providing a sound technology and delivering customer value as evidenced by our respective base of successful, satisfied customers across a wide range of industries. The addition of GMT Planet to our solution set will enable LiquidSpoke to further extend its center of excellence around enterprise call center solutions. We are delighted to be partnered with GMT and have our products fully integrated at several customer locations already.”
Please visit our news page to catch up on the latest GMT News.
GMT Corp. is a leading provider of workforce management and performance optimization solutions enabling companies to improve customer service and sales while decreasing labor expenses. Deployed in contact centers, branch offices or back office departments, GMT's products combine precision forecasting and intelligent scheduling with analytics and performance management tools to deliver a rapid return-on-investment. Products include GMT Planet®, its flagship workforce optimization solution; GMT On-Demand™, its SaaS workforce optimization solution; and SureServices, an award-winning client care methodology. Enterprise clients benefitting from GMT's solutions include BB&T, PRC, Alpine Access, Golfsmith, AirTran Airways, World Travel Holdings, Bank of the West, Zions Bancorporation, Ingenico, West Midlands Police, Contact 1-2-1 and Yarra Valley Water.
The company is privately-held with headquarters in Atlanta and offices in the U.K. and Australia. For more information, visit www.gmt.com. Follow GMT on Twitter @gmtcorporation
“GMT has provided us with robust, user-friendly tools, so we can manage our operations as efficiently as possible, and that is a must in today’s highly competitive financial services market.”
Yamini Kagal
GMT Corporation
T: +1 770.864.2268
E: ykagal (at) gmt (dot) com
Please contact us and we'll send you a copy of the GMT press kit.
