GMT Corp., a global industry leader in enterprise workforce management and performance optimization solutions, today announced that Three Rivers Federal Credit Union (TRFCU) selected GMT On-Demand™ to satisfy its branch workforce optimization requirements. GMT’s hosted solution, which includes all features and capabilities of the company’s flagship workforce management solution, will provide capacity modeling and scheduling for TRFCU’s sales agents and member service representatives across its network of 18 branch locations in Indiana and northwest Ohio.
TRFCU is a not-for-profit financial cooperative headquartered in Fort Wayne, Ind., serving more than 70,000 business and individual members. The credit union, which has assets greater than $500 million, provides a full line of financial services to its members, including checking and savings accounts, mortgages, business services, investment services, and financial planning seminars.
GMT On-Demand is a full-featured, managed service workforce optimization suite that includes all features and capabilities of its flagship workforce management solution GMT Planet®, including capacity modeling, forecasting, scheduling, and performance management. Delivered in the Software-as-a-Service (SaaS) model, GMT On-Demand is designed to provide rapid deployment flexibility, without the burden of large upfront investment costs. GMT On-Demand also includes GMT’s SureServices™ client success methodology, which includes project management, installation, customer care and consulting services.
“Serving our members is our passion, and we strive every day to be their trusted financial partner,” said Robert Binford, executive vice president of TRFCU. “To help us realize our goal of delivering superior member service, we began evaluating workforce optimization solutions. We knew the right solution must ensure our sales agents and member service representatives are available at our members’ convenience, as well as enable us to provide more meaningful member interactions – while better balancing branch staffing to meet members’ needs.”
“GMT On-Demand was ideal for us because it is a robust, yet economical solution,” continued Binford. “As a hosted offering, it provides the benefits of a leading, full-featured workforce optimization while giving us the flexibility to pay for the investment over time. As a result, our members benefit from improved service while we reinvest the capital savings back into the credit union on their behalf.”
TRFCU joins a growing list of leading credit unions and banks, including Elevations Credit Union, American Eagle Federal Credit Union, Mechanics Bank, New Mexico Educators Federal Credit Union, BB&T, Bank of the West, and Zions Bancorporation, who use GMT Planet to optimize branch staffing. These banking and credit union customers, among others, have reported significant improvements in customer service, operating efficiency, branch wait times and sales productivity as a result of using GMT Planet.
“Credit unions distinguish themselves through their service to their members, and TRFCU has successfully built a solid reputation of service excellence,” commented Simon Angove, chief executive officer of GMT. “GMT On-Demand was developed as a full-featured workforce optimization solution, delivered in the SaaS model specifically geared to institutions like TRFCU. As a result, these institutions can realize the benefits of advanced workforce optimization technologies without having to commit capital funds to do so.”
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GMT Corp. is a leading provider of workforce management and performance optimization solutions enabling companies to improve customer service and sales while decreasing labor expenses. Deployed in contact centers, branch offices or back office departments, GMT's products combine precision forecasting and intelligent scheduling with analytics and performance management tools to deliver a rapid return-on-investment. Products include GMT Planet®, its flagship workforce optimization solution; GMT On-Demand™, its SaaS workforce optimization solution; and SureServices, an award-winning client care methodology. Enterprise clients benefitting from GMT's solutions include BB&T, PRC, Alpine Access, Golfsmith, AirTran Airways, World Travel Holdings, Bank of the West, Zions Bancorporation, Ingenico, West Midlands Police, Contact 1-2-1 and Yarra Valley Water.
The company is privately-held with headquarters in Atlanta and offices in the U.K. and Australia. For more information, visit www.gmt.com. Follow GMT on Twitter @gmtcorporation
“GMT has provided us with robust, user-friendly tools, so we can manage our operations as efficiently as possible, and that is a must in today’s highly competitive financial services market.”
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