GMT Corp., a global industry leader in enterprise workforce management and performance optimization solutions, announced today that GMT Planet® has received a 2009 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine, the leading publication covering CRM, call centers and teleservices since 1982.
Widely regarded as the industry’s most accurate, easy-to-use and affordable workforce management solution, the GMT Planet suite is in use at a number of leading contact centers, retail banks, back offices and distribution centers throughout the United States, United Kingdom, South Africa, Australia and New Zealand to accurately forecast workload and intelligently schedule resources. With its unparalleled ease of use, GMT Planet is designed to accelerate rapid acceptance by front-line users throughout the enterprise. It is also highly configurable to the specific requirements of each client, ensuring accurate scheduling and significantly reducing ongoing operating costs.
“I am pleased to honor GMT Corporation for its hard work and success. GMT Planet has demonstrated excellence in contact center technologies as well as providing ROI for the companies that use them,” said Rich Tehrani, CEO, TMC. “For 12 years, Customer Interaction Solutions magazine has been honoring innovative companies for their contributions in advancing technologies and application refinements,” he added.
In May 2009, GMT announced the launch of the latest version of the GMT Planet suite, Lanier, which included significant enhancements and performance improvements that will drive productivity improvements and reshape enterprise business processes. Specifically, this latest version of GMT Planet is highly configurable to the specific requirements of each client, ensuring accurate scheduling and significantly reducing ongoing operating costs.
“We are honored that GMT Planet has been again recognized for its innovation by Customer Interaction Solutions magazine, one of the leading customer contact publications,” said Simon Angove, chief executive officer of GMT. “Our industry experience has proven that successful organizations are those who are flexible – developing alternative approaches to work that help them manage their operating costs and improve their ability to serve their customers while continuing to grow their businesses. That’s why, in today’s current economic climate, investing in workforce management solutions just makes sense. Workforce management has proven time and time again to provide significant results across the entire organization that ultimately benefit your customers.”
The 12th Annual Product of the Year Award winners were featured in the January 2010 issue of Customer Interaction Solutions magazine, www.cismag.com. For more information about the Customer Interaction Solutions’ 2009 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com for more.
Technology Marketing Corporation (TMC) is a global integrated media company helping our clients build communities in print, in person and online.TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN Magazine. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by two to three million unique visitors each month worldwide, according to Webtrends. TMCnet has ranked within the top 3,500 in Quantcast's Top U.S. sites, placing TMCnet in the nation’s top .03% most visited Web sites. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO (ITEXPO); 4GWE Conference and M2M Evolution (in conjunction with Crossfire Media); Digium|Asterisk World (in conjunction with Digium); and Smart Grid Summit (in conjunction with Intelligent Communication Partners). For more information about TMC, visit http://tmcnet.com/.
GMT Corp. is a leading provider of workforce management and performance optimization solutions enabling companies to improve customer service and sales while decreasing labor expenses. Deployed in contact centers, branch offices or back office departments, GMT's products combine precision forecasting and intelligent scheduling with analytics and performance management tools to deliver a rapid return-on-investment. Products include GMT Planet®, its flagship workforce optimization solution; GMT On-Demand™, its SaaS workforce optimization solution; and SureServices, an award-winning client care methodology. Enterprise clients benefitting from GMT's solutions include BB&T, PRC, Alpine Access, Golfsmith, AirTran Airways, World Travel Holdings, Bank of the West, Zions Bancorporation, Ingenico, West Midlands Police, Contact 1-2-1 and Yarra Valley Water.
The company is privately-held with headquarters in Atlanta and offices in the U.K. and Australia. For more information, visit www.gmt.com. Follow GMT on Twitter @gmtcorporation
“GMT has provided us with robust, user-friendly tools, so we can manage our operations as efficiently as possible, and that is a must in today’s highly competitive financial services market.”
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