GMT Corp., a global industry leader in enterprise workforce management and performance optimization solutions, announced today that it has achieved product integration certification from ShoreTel, Inc., a leading provider of unified communications (UC) solutions. The successful completion of this certification testing means that GMT’s award-winning workforce optimization solution, GMT Planet®, is fully compatible with the ShoreTel UC solution, and its suite of contact center applications.
GMT Planet is a proven enterprise workforce management and performance optimization software suite that helps put the right people in the right place at the right time – to achieve the right business results. Contact center clients worldwide report significant operational benefits through their use of GMT Planet, such as lower contact center operating costs, improved sales conversion rates, increased agent retention, reduced overtime expenses and improved customer satisfaction.
GMT Planet offers a powerful and comprehensive feature set supporting all the essential workforce and performance management processes, including long-range strategic planning and budgeting, accurate workload forecasting, intelligent scheduling, intra-day management and adherence reporting, reporting and agent empowerment.
“GMT is pleased to have completed this essential phase of compliance testing with ShoreTel,” said Simon Angove, chief executive officer of GMT. “As a leading provider of IP-based communication solutions, ShoreTel maintains a broad network of reseller and channel partners. The certification helps reassure ShoreTel’s customers and partners that GMT Planet tightly integrates with ShoreTel’s offerings, enables ShoreTel’s partners to offer GMT Planet as part of an integrated ShoreTel solution, and delivers critical business information in a secure environment.”
The ShoreTel UC system encompasses phones, switches, and software that are designed to allow easy deployment and rapid flexibility, and deliver world-class quality. ShoreTel IP Phones provide the ultimate in ergonomic and aesthetics design, as well as superior audio quality. ShoreTel Voice Switches are purpose-built, highly reliable appliances with no moving media, providing a highly available platform for the ShoreTel UC system. The ShoreTel Call Manager end-user application suite makes it easier for users to communicate with anyone, anywhere, and in any way they choose.
“Having successfully completed product integration certification, we can now confidently recommend GMT’s workforce management solution to our customers and network of resellers,” said Kevin Gavin, vice president of marketing for ShoreTel. “GMT Planet has a well-deserved reputation for providing productivity-boosting solutions, and its core value is well aligned with ShoreTel’s mission of ensuring world-class customer satisfaction across all markets. GMT Planet is an ideal complement to ShoreTel’s IP product suite.”
Please visit our news page to catch up on the latest GMT News.
GMT Corp. is a leading provider of workforce management and performance optimization solutions enabling companies to improve customer service and sales while decreasing labor expenses. Deployed in contact centers, branch offices or back office departments, GMT's products combine precision forecasting and intelligent scheduling with analytics and performance management tools to deliver a rapid return-on-investment. Products include GMT Planet®, its flagship workforce optimization solution; GMT On-Demand™, its SaaS workforce optimization solution; and SureServices, an award-winning client care methodology. Enterprise clients benefitting from GMT's solutions include BB&T, PRC, Alpine Access, Golfsmith, AirTran Airways, World Travel Holdings, Bank of the West, Zions Bancorporation, Ingenico, West Midlands Police, Contact 1-2-1 and Yarra Valley Water.
The company is privately-held with headquarters in Atlanta and offices in the U.K. and Australia. For more information, visit www.gmt.com. Follow GMT on Twitter @gmtcorporation
“GMT has provided us with robust, user-friendly tools, so we can manage our operations as efficiently as possible, and that is a must in today’s highly competitive financial services market.”
Yamini Kagal
GMT Corporation
T: +1 770.864.2268
E: ykagal (at) gmt (dot) com
Please contact us and we'll send you a copy of the GMT press kit.
