GMT Corp., a global industry leader in enterprise workforce management and performance optimization solutions, and Talaris, the world’s leading provider of teller cash automation equipment to financial institutions and retailers worldwide, today announced their strategic partnership designed to improve branch efficiencies. The announcement was made as the leading industry event for the financial institution industry – BAI Retail Delivery – began. The comprehensive agreement enables both companies to jointly market their solutions and create unique technology integrations that can expand each company’s footprint within a bank or credit union branch network. As a result, financial institutions across the globe will be able to deliver a better customer experience at a lower cost through the concurrent integration of the two companies’ complementary technologies.
Designed to create optimal teller performance, Talaris and GMT’s partnership is the first of its kind. Never before have an enterprise workforce management provider and a cash-handling company collaborated to help financial institutions realize the simultaneous benefits of integrating teller cash automation with workforce optimization technology. Specifically, GMT’s award-winning workforce optimization solution, GMT Planet®, will help an institution ensure it is adequately and appropriately staffed such that it can realize service-level objectives while reducing customer wait times. Meanwhile, Talaris’ teller cash automation solutions will help improve the efficiency of cash handling in the branch, freeing staff to concentrate on cross-selling and relationship-building activities.
“We are very excited to add Talaris to our growing list of influential worldwide partners,” said Simon Angove, chief executive officer of GMT. “Talaris has a rich history of improving customer service and reducing operational costs. GMT’s partnership with Talaris will provide our customers with the ability to continually measure and report on the operational benefits they receive through their investment of teller cash automation, while providing the means to ensure each branch is appropriately staffed and can yield maximum benefits for the bank and its customers.”
Banks and credit unions worldwide report significant operational benefits through their use of GMT Planet, including increased sales conversion rates, lower branch operating costs, reduced customer wait times and improved customer satisfaction. Additionally, GMT Planet provides robust, comprehensive features that support essential workforce- and performance-management processes, including capacity modeling, accurate workload forecasting, intelligent scheduling and intra-day management. As such, customers that choose to incorporate these integrated features into their branch management strategies will be able to understand in real-time the return on their investments.
“The responsibility to use branch resources strategically is paramount, especially as financial institutions are increasingly challenged to trim overhead as much as possible. The only way branches will be able to reach such efficiencies is by putting the best teller staff to work using an optimal combination of cash-automation and workforce-management technologies,” said Chris Reagan, president of Talaris. “What is so exciting about our partnership with GMT is that Talaris will be able to demonstrate the value of an investment in an infrastructure of this kind long before, as well as while they are being deployed.”
Teller cash automation enables tellers to reallocate time previously spent on manual cash handling to cross selling and customer service. On average, Talaris’ teller cash automation solutions save 28 seconds per transaction when executing withdrawals, 20 seconds when depositing funds and 10 minutes per transaction when conducting branch vault buys and sells. Other benefits of Talaris’ cash automation solutions include enhanced security, improved accuracy and increased employee morale.
Both companies are exhibiting at BAI Retail Delivery at the Boston Convention and Exhibition Center. Talaris can be found at BOOTH #487 and GMT at BOOTH #775. For additional information about GMT and Talaris’ partnership, please contact Kevin Hegebarth (770-864-2246) or Joe Gnorski (630-577-1019).
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Talaris, formerly known as De La Rue Cash Systems, was formed in September 2008 as a result of a management-led buyout supported by The Carlyle Group, one of the world’s largest private equity firms. Talaris offers global expertise specializing in cash handling technology to manage cash as it moves through the commercial cash cycle. Talaris solutions incorporate: Consulting and Project Management, Cash Dispensing and Recycling, Cash and Coin Handling, Self-Service Solutions, Integrated Technology (OEM), Connectivity and Optimization Software and Full Support Services.
Talaris is a global business comprising of 2,300 personnel including over 1,000 service and support staff operating from more than 30 offices globally. An additional network of 130 business partners increases the coverage to 60 countries.
GMT Corp. is a leading provider of workforce management and performance optimization solutions enabling companies to improve customer service and sales while decreasing labor expenses. Deployed in contact centers, branch offices or back office departments, GMT's products combine precision forecasting and intelligent scheduling with analytics and performance management tools to deliver a rapid return-on-investment. Products include GMT Planet®, its flagship workforce optimization solution; GMT On-Demand™, its SaaS workforce optimization solution; and SureServices, an award-winning client care methodology. Enterprise clients benefitting from GMT's solutions include BB&T, PRC, Alpine Access, Golfsmith, AirTran Airways, World Travel Holdings, Bank of the West, Zions Bancorporation, Ingenico, West Midlands Police, Contact 1-2-1 and Yarra Valley Water.
The company is privately-held with headquarters in Atlanta and offices in the U.K., Australia, South Africa and Dubai. For more information, visit www.gmt.com.
“GMT has provided us with robust, user-friendly tools, so we can manage our operations as efficiently as possible, and that is a must in today’s highly competitive financial services market.”
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