GMT Corp., a global industry leader in enterprise workforce management and performance optimization solutions, today announced that it is a corporate sponsor and exhibitor at this year’s Credit Union Call Center Conference 2009 to be held at the Monte Carlo Resort and Casino in Las Vegas, October 18 - 21, 2009.
While at the show, GMT will be demonstrating its flagship workforce management solution, GMT Planet®, to Conference delegates. Regarded as the industry’s most accurate, easy-to-use and affordable workforce management solution, GMT Planet is in use at a number of leading credit unions and banks throughout the United States, United Kingdom, South Africa and New Zealand to schedule contact center agents, tellers, sales staff and branch management personnel. With its unparalleled ease of use designed to accelerate rapid acceptance by front-line users throughout the credit union, it is highly configurable to the specific requirements of each client, ensuring accurate scheduling and significantly reducing ongoing operating costs.
“We are delighted to have again been invited to participate in this year’s conference,” commented GMT CEO, Simon Angove. “Credit unions have a long and rich heritage of providing superior member service. This Conference provides the perfect venue for key executives of leading credit unions to learn how workforce optimization can be a competitive differentiator and help them achieve the member service and bottom line results they desire. GMT has a proven track record of helping leading credit unions and other financial institutions worldwide increase conversion rates, increase revenues, reduce labor costs and improve member satisfaction throughout their contact centers and branch networks.”
Produced by the Credit Union Association of New Mexico (CUANM), PSCU’s Total Member Care and SWBC, the Credit Union Call Center Conference is billed as the only call center conference specifically designed to address the specific needs of credit union call centers. The conference program is packed with vital operational, management and technology topics that are geared toward improving member service, managing costs, and increasing call center effectiveness. This year’s conference is expected to draw more than 200 executives representing at least 150 credit unions throughout the United States and Canada.
Visit the GMT Clients sections to read about other credit union and banking clients using GMT Planet, or the Credit Union Call Center Conference home page to register for the conference.
For more information on GMT Planet, and to view a complete listing of GMT news, please visit our news page.
GMT Corp. is a leading provider of workforce management and performance optimization solutions enabling companies to improve customer service and sales while decreasing labor expenses. Deployed in contact centers, branch offices or back office departments, GMT's products combine precision forecasting and intelligent scheduling with analytics and performance management tools to deliver a rapid return-on-investment. Products include GMT Planet®, its flagship workforce optimization solution; GMT On-Demand™, its SaaS workforce optimization solution; and SureServices, an award-winning client care methodology. Enterprise clients benefitting from GMT's solutions include BB&T, PRC, Alpine Access, Golfsmith, AirTran Airways, World Travel Holdings, Bank of the West, Zions Bancorporation, Ingenico, West Midlands Police, Contact 1-2-1 and Yarra Valley Water.
The company is privately-held with headquarters in Atlanta and offices in the U.K., Australia, South Africa and Dubai. For more information, visit www.gmt.com.
“GMT has provided us with robust, user-friendly tools, so we can manage our operations as efficiently as possible, and that is a must in today’s highly competitive financial services market.”
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