GMT Corp., a global industry leader in enterprise workforce management and performance optimisation solutions, today announced that American Eagle Federal Credit Union (AEFCU) selected GMT Planet® to satisfy its requirements for branch workforce optimization for its network of 17 branch locations.
AEFCU is a not-for-profit financial cooperative based in East Hartford, Conn. It is the largest community credit union in Connecticut with assets of $1.1 billion and 97,000 members. AEFCU operates 17 retail offices throughout Hartford, Tolland and Middlesex Counties.
“Our core values are caring, trust and dependability, and our vision is to be the community’s first choice for financial services,” said Dean Marchessault, Executive Vice President and Chief Operating Officer of AEFCU. “In order for our branch sales and teller staff to continue to reflect our values and vision, we needed more flexible work schedule options, improved efficiency in our branches and greater visibility into schedules and schedule exceptions.”
“We evaluated a number of solutions in the market, and GMT was the clear choice for us,” continued Marchessault. “GMT distinguished themselves throughout our evaluation process with their reputation of providing measurable benefits to other institutions.”
AEFCU joins a growing list of leading credit unions and banks, including Elevations Credit Union, New Mexico Educators Federal Credit Union, BB&T, Bank of the West, Zions Bancorporation and First Merit, who use GMT Planet to optimize branch staffing. These banking and credit union customers, among others, have reported significant improvements in customer service, operating efficiency, branch wait times and sales productivity as a result of using GMT Planet.
“A superior member experience is the lifeblood of any credit union, and AEFCU has built a solid reputation of service excellence with its members,” commented Simon Angove, chief executive officer of GMT. “GMT looks forward to working with AEFCU to realize the benefits that a robust workforce optimization solution like GMT Planet can provide to their branch operations and members.”
For a complete listing of GMT news, please visit our news page.
GMT Corp. is a leading provider of workforce management and performance optimization solutions enabling companies to improve customer service and sales while decreasing labor expenses. Deployed in contact centers, branch offices or back office departments, GMT's products combine precision forecasting and intelligent scheduling with analytics and performance management tools to deliver a rapid return-on-investment. Products include GMT Planet®, its flagship workforce optimization solution; GMT On-Demand™, its SaaS workforce optimization solution; and SureServices, an award-winning client care methodology. Enterprise clients benefitting from GMT's solutions include BB&T, PRC, Alpine Access, Golfsmith, AirTran Airways, World Travel Holdings, Bank of the West, Zions Bancorporation, Ingenico, West Midlands Police, Contact 1-2-1 and Yarra Valley Water.
The company is privately-held with headquarters in Atlanta and offices in the U.K., Australia, South Africa and Dubai. For more information, visit www.gmt.com.
“GMT has provided us with robust, user-friendly tools, so we can manage our operations as efficiently as possible, and that is a must in today’s highly competitive financial services market.”
Please contact us and we'll send you a copy of the GMT press kit.
