GMT Corp., a global industry leader in enterprise workforce management and performance optimization solutions, today announced GMT Planet® version 9.7 has received a 2008 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine, the leading publication covering CRM, call centers and teleservices since 1982.
“I am pleased to honor GMT Corporation for their hard work and accomplishments. Their commitment to quality and excellence benefit the contact center experience as well as ROI for the companies that use them,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions. “For 11 years, Customer Interaction Solutions magazine has recognized the companies which demonstrate excellence in technological advancement and application refinements.”
Regarded as the industry’s most accurate, easy-to-use and affordable workforce management solution, GMT Planet is in use at leading enterprise companies throughout the world to schedule contact center agents, bank tellers, sales and branch management personnel, and back office staff. With its unparalleled ease of use designed to accelerate rapid acceptance by front-line users throughout the enterprise, the award-winning workforce optimization solution is highly configurable to the specific requirements of each client, ensuring accurate scheduling and significantly reducing ongoing operating costs.
In November 2008, GMT announced the launch of GMT On-Demand™, a new managed services workforce optimization suite offering all of the features and capabilities of GMT Planet—including capacity modeling, forecasting, scheduling, and performance management. Delivered with the company’s SureServices™ client success methodology, GMT On-Demand provides greater deployment flexibility and faster implementation, coupled with lower upfront investment costs for clients of all sizes.
“It’s an honor to be recognized for our innovation and industry leadership by once again winning Customer Interaction Solutions magazine’s Product of the Year award,” commented GMT chief executive officer, Simon Angove. “Organizations around the world continue to look for new ways to run more efficiently and carve out ongoing labor and operational costs, while at the same time balancing their need to provide superior customer service. Our clients have discovered that GMT solutions enable them to deliver the best of both worlds by optimizing their most precious resource: their front line customer-facing personnel.”
The 11th Annual Product of the Year Award winners will be featured in the January 2009 issue of Customer Interaction Solutions magazine. For more information about the Customer Interaction Solutions’ 2008 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.
GMT Corp. is a leading provider of workforce management and performance optimization solutions enabling companies to improve customer service and sales while decreasing labor expenses. Deployed in contact centers, branch offices or back office departments, GMT's products combine precision forecasting and intelligent scheduling with analytics and performance management tools to deliver a rapid return-on-investment. Products include GMT Planet®, its flagship workforce optimization solution; GMT On-Demand™, its SaaS workforce optimization solution; and SureServices, an award-winning client care methodology. Enterprise clients benefitting from GMT's solutions include BB&T, PRC, Alpine Access, Golfsmith, AirTran Airways, World Travel Holdings, Bank of the West, Zions Bancorporation, Ingenico, West Midlands Police, Contact 1-2-1 and Yarra Valley Water.
The company is privately-held with headquarters in Atlanta and offices in the U.K., Australia, South Africa and Dubai. For more information, visit www.gmt.com.
“GMT has provided us with robust, user-friendly tools, so we can manage our operations as efficiently as possible, and that is a must in today’s highly competitive financial services market.”
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