GMT Corp., a global industry leader in enterprise workforce management and performance optimization solutions, today announced that GMT On-Demand, its Software as a Service (SaaS) workforce management solution, has won the 2008 Communications Solutions Product of the Year award.
GMT On-Demand provides a hosted, full-featured workforce management solution for retail banks, contact centers and back offices. It is especially well suited for those organizations with limited capital budgets or a small information technology staff for which a traditional, “behind the firewall” workforce management installation might be out of reach. GMT On-Demand provides all the features of GMT’s award-winning GMT Planet® product without the large up-front investment customarily associated with such a comprehensive workforce management solution.
“We are delighted that GMT On-Demand has been recognized for its innovation by Communications Solutions, one of the leading on-line customer contact publications,” said Simon Angove, chief executive officer of GMT. “The benefits of workforce management are well-known: reduction in labor expenses, increased sales conversions and improved customer service – whether it’s reduced wait times in the branch or improved handle times in the contact center, among many others. In our current economic climate, investing in workforce management solutions yields real bottom-line benefits and makes more sense than ever. GMT On-Demand extends the benefits of a full-featured, industry-leading solution to a previously underserved market.”
“GMT Corporation has been recognized with a 2008 Product of the Year Award for its excellence in the advancement of voice, data and/or video communications,” said Rich Tehrani, TMC president and group editor in- chief. “GMT has proven its commitment to quality and excellence in solutions that benefit the customer experience as well as ROI for the companies that use them. I am pleased to honor GMT’s hard work and accomplishments and look forward to more innovative solutions from the company in the future.”
The Communications Solutions Product of the Year Award recognizes the vision, leadership and attention to detail that are the hallmarks of the prestigious award. The most innovative products and services brought to market in 2008 were selected as recipients of this year’s Communications Solutions Product of the Year Award for their groundbreaking achievement. The 2008 Communications Solutions Product of the Year Award winners can be found on the INTERNET TELEPHONY and Customer Interaction Solutions websites.
Technology Marketing Corporation (TMC) is a global integrated media company helping our clients build communities in print, in person and online.TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN Magazine. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by two to three million unique visitors each month worldwide, according to Webtrends. TMCnet is ranked as 2,921 in Quantcast's Top U.S. Sites placing TMCnet in the top .03% most visited Web sites in the US. In addition, TMC produces ITEXPO, 4GWE Conference, Digium|Asterisk World and Communications Developer Conference.
TMC’s Green Blog has been ranked on the “100 Best Blogs for Those Who Want to Change the World”.
GMT Corp. is a leading provider of workforce management and performance optimization solutions enabling companies to improve customer service and sales while decreasing labor expenses. Deployed in contact centers, branch offices or back office departments, GMT's products combine precision forecasting and intelligent scheduling with analytics and performance management tools to deliver a rapid return-on-investment. Products include GMT Planet®, its flagship workforce optimization solution; GMT On-Demand™, its SaaS workforce optimization solution; and SureServices, an award-winning client care methodology. Enterprise clients benefitting from GMT's solutions include BB&T, PRC, Alpine Access, Golfsmith, AirTran Airways, World Travel Holdings, Bank of the West, Zions Bancorporation, Ingenico, West Midlands Police, Contact 1-2-1 and Yarra Valley Water.
The company is privately-held with headquarters in Atlanta and offices in the U.K., Australia, South Africa and Dubai. For more information, visit www.gmt.com.
“GMT has provided us with robust, user-friendly tools, so we can manage our operations as efficiently as possible, and that is a must in today’s highly competitive financial services market.”
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