GMT Corp., a global industry leader in enterprise workforce management and performance optimization solutions, today announced that they have signed a strategic partnership agreement with Syntellect, Inc., a premier provider of enterprise-class contact center solutions. The agreement enables Syntellect to resell GMT’s award-winning GMT Planet®, an enterprise workforce optimization solution, and GMT SureServices™, a suite of end-to-end client lifecycle professional services, through its global sales network.
GMT Planet is a proven enterprise workforce management and performance optimization software suite that helps put the right people in the right place at the right time–to achieve the right business results. Contact center clients worldwide report significant operational benefits through their use of GMT Planet such as decreased contact center operating costs, improved sales conversion rates, increased agent retention, reduced overtime expenses and improved customer satisfaction. GMT Planet provides a robust and comprehensive feature set supporting all the essential workforce and performance management processes, including long-range strategic planning and budgeting, accurate workload forecasting, intelligent scheduling, intra-day management and adherence reporting, reporting and agent empowerment.
“Syntellect’s client-care philosophy is closely aligned with that of GMT, so forging a relationship between the two companies made perfect sense,” said Simon Angove, chief executive officer of GMT. “Syntellect has a rich history of providing leading-edge unified communications solutions for a wide variety of vertical markets worldwide. Having access to Syntellect’s sales organization will help broaden GMT’s reach and enable more customers to enjoy the benefits of GMT Planet and GMT SureServices.”
Syntellect is a premier provider of enterprise-class contact center solutions and contact center software for a variety of industries. Its contact center solutions help clients solve business problems through a strategic balance of customer interaction management software and unrivaled support. Syntellect helps deliver a superior customer experience that builds value and develops long-term customer relationships. Syntellect Customer Interaction Management (CIM) enables contact centers to deliver, continually assess and fine-tune customer service across the organization, improving operational efficiencies while reducing costs.
“Many of our customers choose to implement workforce management alongside CIM to compliment their efforts to increase operational efficiencies,” said JR Sloan, VP of product management and marketing for Syntellect. “GMT Planet offers a sound technology and has a base of satisfied customers across a wide range of industries. We look forward to working with GMT for the benefit of our mutual clients.”
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At Syntellect, we help our customers create, maintain and continuously improve superior end-to-end service for their customers. With over two decades of pioneering leadership and thousands of solutions deployed globally, Syntellect is a premier provider of enterprise-class contact center solutions for the utilities, financial services, government, high- technology, help desk, consumer products and health care industries. Syntellect is headquartered in Phoenix, Arizona with additional offices in North America, the United Kingdom, Sweden, Croatia and Singapore. For more information about Syntellect, please visit www.syntellect.com.
GMT Corp. is a leading provider of workforce management and performance optimization solutions enabling companies to improve customer service and sales while decreasing labor expenses. Deployed in contact centers, branch offices or back office departments, GMT's products combine precision forecasting and intelligent scheduling with analytics and performance management tools to deliver a rapid return-on-investment. Products include GMT Planet®, its flagship workforce optimization solution; GMT On-Demand™, its SaaS workforce optimization solution; and SureServices, an award-winning client care methodology. Enterprise clients benefitting from GMT's solutions include BB&T, PRC, Alpine Access, Golfsmith, AirTran Airways, World Travel Holdings, Bank of the West, Zions Bancorporation, Ingenico, West Midlands Police, Contact 1-2-1 and Yarra Valley Water.
The company is privately-held with headquarters in Atlanta and offices in the U.K., Australia, South Africa and Dubai. For more information, visit www.gmt.com.
“GMT has provided us with robust, user-friendly tools, so we can manage our operations as efficiently as possible, and that is a must in today’s highly competitive financial services market.”
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