GMT Corp., a global industry leader in enterprise workforce management and performance optimization solutions, today announced it will be exhibiting at the 42nd Annual National Association of Federal Credit Unions Conference and Exposition to be held July 21 - 25, 2009, in National Harbor, MD. While at the show, GMT representatives will demonstrate its flagship enterprise workforce management solution, GMT Planet; GMT On-Demand™, the company’s Software as a Service (SaaS) workforce management offering; as well as its industry-leading GMT SureServices™, in booth #440.
Regarded as the industry’s most accurate, easy-to-use and affordable workforce management solution, GMT Planet helps credit unions increase sales conversions, improve member satisfaction and reduce labor costs in its branch, contact center and back office operations. Designed to help credit unions realize a rapid return on their GMT Planet investment, GMT SureServices™ is a suite of end-to-end client lifecycle professional services that ensures client success throughout the entire implementation lifecycle.
“Because credit unions have a long and rich heritage of providing superior member service, this conference is an ideal venue to show credit union executives how workforce optimization can help them achieve the member service and bottom-line results they desire to remain competitive in the market,” said Simon Angove, chief executive officer of GMT. “As a case in point, Elevations Credit Union, who was recently featured in a Credit Union Times article, is successfully using GMT Planet to reduce labor costs, increase service levels and improve member loyalty in its contact center operations.”
GMT Planet is in use at a number of leading credit unions and banks throughout the United States, United Kingdom, South Africa and New Zealand to schedule contact center agents, tellers, sales staff and branch management personnel. Having unparalleled ease of use, GMT Planet is designed to accelerate rapid acceptance by front-line users throughout the institution. It is highly configurable to the specific requirements of each client, ensuring accurate scheduling and significantly reducing ongoing operating costs.
For further information about the 42nd Annual National Association of Federal Credit Unions Conference and Exposition, including registration information, please visit http://www.nafcu-annual.org/.
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GMT Corp. is a leading provider of workforce management and performance optimization solutions enabling companies to improve customer service and sales while decreasing labor expenses. Deployed in contact centers, branch offices or back office departments, GMT's products combine precision forecasting and intelligent scheduling with analytics and performance management tools to deliver a rapid return-on-investment. Products include GMT Planet®, its flagship workforce optimization solution; GMT On-Demand™, its SaaS workforce optimization solution; and SureServices, an award-winning client care methodology. Enterprise clients benefitting from GMT's solutions include BB&T, PRC, Alpine Access, Golfsmith, AirTran Airways, World Travel Holdings, Bank of the West, Zions Bancorporation, Ingenico, West Midlands Police, Contact 1-2-1 and Yarra Valley Water.
The company is privately-held with headquarters in Atlanta and offices in the U.K., Australia, South Africa and Dubai. For more information, visit www.gmt.com.
“GMT has provided us with robust, user-friendly tools, so we can manage our operations as efficiently as possible, and that is a must in today’s highly competitive financial services market.”
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