GMT Corp., a global industry leader in enterprise workforce management and performance optimisation solutions, today announced it will be exhibiting at the Call Centre and Customer Management Expo from September 22-23, 2009 at the Birmingham National Exposition Centre in Birmingham, England. While at the show, GMT representatives will demonstrate GMT Planet, its flagship enterprise workforce management solution; GMT On-Demand™, its Software as a Service (SaaS) workforce management offering; and GMT SureServices™, its client care methodology, in stand D25.
Regarded as the industry’s most accurate, easy-to-use and affordable workforce management solution, GMT Planet helps contact centres increase sales conversions, improve customer satisfaction and reduce labour costs. Designed to help contact centre customers realize a rapid return-on-investment, GMT SureServices is a suite of end-to-end professional services that is designed to ensure client success throughout the entire GMT Planet implementation lifecycle.
“A sound workforce optimization strategy is more vitally important than ever before. Companies need to be prepared to handle not only the day-to-day challenges inherent in their workforce, but also the impact that a major health crisis, like the swine flu, may have on their operation,” said Simon Angove, chief executive officer of GMT. “GMT helps companies be prepared and ensure that they can still provide a high level of service to their customers even in trying times.”
GMT client Eurostar will be at the stand to discuss the myriad of operational improvements experienced since their implementation of GMT Planet. Enhancements include improved workload forecasting; increased ability to respond to varying call arrival patterns; and improved time off and absentee management. In addition, GMT will be hosting a presentation on the top factors to consider when selecting a workforce optimisation solution. “Workforce optimisation solutions such as GMT Planet can yield significant gains in terms of improved operations, increased agent retention and reduced labour costs while maintaining—or even increasing—customer service. Eurostar is a prime example of that,” added Angove.
GMT Planet is in use at a number of leading contact centres throughout the United States, United Kingdom, South Africa and New Zealand to forecast workload volume, schedule contact centre agents and provide intra-day management of the operation. Having unparalleled ease-of-use, GMT Planet is highly configurable to the specific requirements of each client, ensuring accurate scheduling and significantly reducing ongoing operating costs. For further information about the Call Centre and Customer Management Expo 2009, including registration information, please visit www.callcentre-expo.co.uk.
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GMT Corp. is a leading provider of workforce management and performance optimization solutions enabling companies to improve customer service and sales while decreasing labor expenses. Deployed in contact centers, branch offices or back office departments, GMT's products combine precision forecasting and intelligent scheduling with analytics and performance management tools to deliver a rapid return-on-investment. Products include GMT Planet®, its flagship workforce optimization solution; GMT On-Demand™, its SaaS workforce optimization solution; and SureServices, an award-winning client care methodology. Enterprise clients benefitting from GMT's solutions include BB&T, PRC, Alpine Access, Golfsmith, AirTran Airways, World Travel Holdings, Bank of the West, Zions Bancorporation, Ingenico, West Midlands Police, Contact 1-2-1 and Yarra Valley Water.
The company is privately-held with headquarters in Atlanta and offices in the U.K., Australia, South Africa and Dubai. For more information, visit www.gmt.com.
“GMT has provided us with robust, user-friendly tools, so we can manage our operations as efficiently as possible, and that is a must in today’s highly competitive financial services market.”
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