GMT Corp., a global industry leader in enterprise workforce management and performance optimization solutions, today announced it will be attending BAI’s Retail Delivery Conference, the largest retail financial services event in the world, to be held Nov. 3 - 5, 2009, in Boston.
While at the show, GMT representatives will demonstrate its award-winning enterprise workforce management solution, GMT Planet®, to conference delegates, including financial services and banking executives, accomplished and visionary industry experts, and cutting-edge solutions providers from around the world. Widely regarded as the industry’s most accurate, easy-to-use and affordable workforce management solution, GMT Planet helps financial institutions increase sales conversions, improve member satisfaction and reduce labor costs in its branch, contact center and back office operations.
“Now, more than ever, financial institutions have to find the optimal balance between containing operational costs and increasing customer retention and loyalty,” said Simon Angove, chief executive officer of GMT. “As banks are recognizing that client service and loyalty are driven by each client experience, we’re excited to educate banking executives on how GMT’s workforce management solution can enable banks to increase service levels and improve member loyalty while reducing costs.”
The GMT Planet suite is in use at a number of leading retail banks, contact centers and back offices throughout the United States, United Kingdom, South Africa, Australia and New Zealand to accurately forecast workload and intelligently schedule resources. Having unparalleled ease of use, GMT Planet is designed to accelerate rapid acceptance by front-line users throughout the institution. It is highly configurable to the specific requirements of each client, ensuring accurate scheduling and significantly reducing ongoing operating costs.
For further information about BAI Retail Delivery 2009, including registration information, please visit http://www.bai.org/retaildelivery/exhibitguide/index.asp.
For more information on GMT Planet, and to view a complete listing of GMT news, please visit our news page.
GMT Corp. is a leading provider of workforce management and performance optimization solutions enabling companies to improve customer service and sales while decreasing labor expenses. Deployed in contact centers, branch offices or back office departments, GMT's products combine precision forecasting and intelligent scheduling with analytics and performance management tools to deliver a rapid return-on-investment. Products include GMT Planet®, its flagship workforce optimization solution; GMT On-Demand™, its SaaS workforce optimization solution; and SureServices, an award-winning client care methodology. Enterprise clients benefitting from GMT's solutions include BB&T, PRC, Alpine Access, Golfsmith, AirTran Airways, World Travel Holdings, Bank of the West, Zions Bancorporation, Ingenico, West Midlands Police, Contact 1-2-1 and Yarra Valley Water.
The company is privately-held with headquarters in Atlanta and offices in the U.K. and Australia. For more information, visit www.gmt.com. Follow GMT on Twitter @gmtcorporation
“GMT has provided us with robust, user-friendly tools, so we can manage our operations as efficiently as possible, and that is a must in today’s highly competitive financial services market.”
Yamini Kagal
GMT Corporation
T: +1 770.864.2268
E: ykagal (at) gmt (dot) com
Please contact us and we'll send you a copy of the GMT press kit.
