Best Practices for Driving Adoption of Workforce Optimization in Bank Branches | GMT

GMT Releases Best Practices for Driving Adoption of Workforce Optimization in Bank Branches

Whitepaper identifies change management best practices for banks

May 7, 2009 -- Norcross, GA

GMT Corp., a global industry leader in enterprise workforce management and performance optimization solutions, today released a new white paper describing five best practices for ensuring adoption of workforce management tools and practices within a bank’s branches. This latest addition to GMT’s Executive White Paper Series details strategies to maximize the adoption of workforce optimization strategies throughout the bank’s branches in order to achieve all the potential benefits from a workforce optimization program.

Written by Dave Marcus, senior vice president of GMT Corporation, the guide is based on wide experience over many years in implementing workforce optimization programs with banks of varying sizes and different goals. According to the white paper entitled, “Making Workforce Optimization Effective: Top Five Best Practices for Driving Behavior Change in Branches,” an effective workforce optimization program requires change management and communications, performance measurement and incentive management in order to succeed.

“In today’s economy, a sound workforce optimization strategy is essential for banks to improve bottom-line performance while maintaining or improving sales and service,” said Marcus. “But software tools are simply not enough. Workforce optimization is effective only when it is enthusiastically used throughout the branch network. This front-line adoption requires a disciplined and rigorous program that includes benefits measurement, performance management, coaching and incentives.”

GMT Corp. provides five key points to effectively implement workforce optimization in the bank’s branch network:

• Create a comprehensive change management program
• Integrate key branch technologies to provide a holistic view of branch activities
• Monitor queuing time and customer service
• Provide incentives to top performers and improvers
• Create a balanced scorecard aligning business activity to the bank’s strategy

Sign up to download a free copy of the guide, “Making Workforce Optimization Effective: Top Five Best Practices for Driving Behavior Change in Branches”