GMT Corp., a global industry leader in enterprise workforce management and performance optimization solutions, today announced that it has been awarded a contract from a top five retail bank in the United States to deploy its award-winning workforce management solution, GMT Planet®.
The agreement includes GMT Planet workforce management software for the bank’s network of over 1,000 branch locations nationwide, including associated project management, implementation and training services, as well as the development of branch capacity models. Opting to remain an unnamed customer, the financial services giant selected GMT after an extensive competitive bid process—citing GMT’s proven ability to rapidly roll out large scale projects in a compressed timeframe, among other key decision factors.
Regarded as the industry’s most accurate, easy-to-use and affordable workforce management solution, GMT Planet is in use at a number of leading banks throughout the United States, United Kingdom, South Africa and New Zealand to schedule tellers, sales staff and branch management personnel. With its unparalleled ease of use designed to accelerate rapid acceptance by front-line users throughout a branch network, GMT Planet is highly configurable to the specific requirements of each client, ensuring accurate scheduling and significantly reducing ongoing operating costs.
“We are delighted that another leading bank has selected GMT to optimize its branch workforce,” commented GMT chief executive officer Simon Angove. “This is the fourth top-15 U.S. bank—joining BB&T among others—to select GMT within the past year, further validating our ability to rapidly deploy large branch optimization projects. Powered by our industry-leading SureServices client lifecycle methodology and demonstrated capacity to rapidly drive front-line adoption, we’ve built a tremendous amount of momentum in the financial services industry. As that industry continues to look for smart ways to cut costs in this tough operating environment, we’re committed to building on that positive momentum going forward.”
For further details about other banking clients using GMT Planet, please visit our clients page.
GMT’s workforce management and performance optimization solutions create competitive advantage by enabling companies to improve customer service and sales across their enterprise, while decreasing their labor expenses.
The company’s product line combines precision forecasting and intelligent scheduling with powerful analytics and performance management tools – together delivering a complete solution that can be deployed throughout a company’s contact center, branch office, and back office departments and is priced to deliver rapid return on investment.
GMT serves enterprise clients across multiple vertical industries worldwide, including Country Home Products, Nielsen Media, Bank of the West, Zions Bancorporation, Ingenico, West Midlands Police, Contact 1-2-1, and Yarra Valley Water, among many others.
GMT is a recognized industry leader in client satisfaction due to its unique SureServices client care methodology. The company is privately held with headquarters in Atlanta, Georgia, and offices in the U.K., Australia, South Africa, and Dubai. For more information, visit www.gmt.com.
“GMT has provided us with robust, user-friendly tools, so we can manage our operations as efficiently as possible, and that is a must in today’s highly competitive financial services market.”
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