GMT Corp., a global industry leader in enterprise workforce management and performance optimization solutions, today announced that the company will be the exclusive sponsor of the Middle East Retail Banking Awards, in association with the Institute for International Research’s (IIR) Third Annual Middle East Retail Banking Forum 2008 in Dubai. GMT CEO Simon Angove will be on hand to honor winners at an awards ceremony as well as deliver a presentation of the benefits of branch workforce optimization to the key banking executives in attendance.
Now in its third year, IIR’s Middle East Retail Banking Forum brings together key executives of the leading Middle Eastern banks to share best practices, collaborate with other banking executives, and learn about trends, challenges and opportunities that face the region’s banking market. For the first time, this year’s Forum will feature the inaugural Middle East Retail Banking Awards, honoring the top banks in eight different categories: Best Middle East Retail Bank; Best in Islamic Banking; Most Innovative Retail Bank; Best Branding for a Retail Bank; Best Customer Experience; Best Growth Strategy; Best E-Banking Offerings; and Retail Banker Of The Year.
In addition to his role during the awards ceremony, Mr. Angove is also on the main conference agenda as a conference speaker. Entitled “Branch Workforce Optimization to Drive Customer Loyalty and Maximize Revenue,” his presentation— scheduled for Wednesday, 15th October at 11:40 a.m. local time—will introduce delegates to branch workforce optimization (WFO) concepts, including technology available to optimize tellers, sales staff and management in the branch, how to build the business case for an investment in WFO technologies, and best practices and strategies to ensure a successful implementation and expected return on investment.
“The Middle Eastern banking market is one of the most dynamic and fastest-growing in the world right now so we are delighted to participate in this year’s Forum as the exclusive Retail Banking Awards sponsor,” commented Angove. “GMT has a long and rich history of helping leading banks worldwide increase conversion rates, increase revenues, reduce labor costs and improve customer satisfaction throughout their branch networks. The Forum provides the perfect venue to share some of these bottom line results and ROI-based benefits with top executives in this region and demonstrate how branch workforce optimization can help them create real competitive differentiation as their industry continues to grow in sophistication and complexity.”
GMT will also be demonstrating GMT Planet® — the company’s award-winning flagship workforce management solution—to Forum delegates during the event. Regarded as the industry’s most accurate, easy-to-use and affordable workforce management solution, GMT Planet has been deployed at a number of leading banks throughout the United States, United Kingdom, South Africa and New Zealand to enable them to perform at their highest levels possible by coupling precision forecasting with intelligent scheduling of tellers, sales staff and branch management personnel. With its unparalleled ease of use designed to accelerate rapid acceptance by front-line users throughout a branch network, GMT Planet is highly configurable to the specific requirements of each client, ensuring accurate scheduling and significantly reducing ongoing operating costs.
For further details on how GMT Planet is helping banking and financial services clients achieve new heights in operational efficiency and effectiveness, please visit our clients page. (registration may be required).
The Third Annual Middle East Banking Forum will be held at the Dusit Thani Hotel in Dubai from October 12-16, 2008.
GMT Corp. is a leading provider of workforce management and performance optimization solutions enabling companies to improve customer service and sales while decreasing labor expenses. Deployed in contact centers, branch offices or back office departments, GMT's products combine precision forecasting and intelligent scheduling with analytics and performance management tools to deliver a rapid return-on-investment. Products include GMT Planet®, its flagship workforce optimization solution; GMT On-Demand™, its SaaS workforce optimization solution; and SureServices, an award-winning client care methodology. Enterprise clients benefitting from GMT's solutions include BB&T, PRC, Alpine Access, Golfsmith, AirTran Airways, World Travel Holdings, Bank of the West, Zions Bancorporation, Ingenico, West Midlands Police, Contact 1-2-1 and Yarra Valley Water.
The company is privately-held with headquarters in Atlanta and offices in the U.K. and Australia. For more information, visit www.gmt.com. Follow GMT on Twitter @gmtcorporation
“GMT has provided us with robust, user-friendly tools, so we can manage our operations as efficiently as possible, and that is a must in today’s highly competitive financial services market.”
Yamini Kagal
GMT Corporation
T: +1 770.864.2268
E: ykagal (at) gmt (dot) com
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