GMT Corp., an industry leader in enterprise workforce management and currency supply chain solutions, today announced the company’s 2007 fiscal year results. Marking the company’s strongest financial performance to date, the record-breaking year saw a string of successes capped off by a 35% leap in revenue growth over 2006, exceeding industry growth forecasts. For the second year in a row, GMT’s revenue growth greatly outpaced analyst growth projections, including Datamonitor’s March 2007 “Contact Center Optimization” report which projected approximately 9% overall market growth in 2007.
The company’s impressive financial results were the culmination of another strong year in which GMT added new clients such as BB&T Bank, London Ambulance, Georgia Aquarium, Superpartners, and World Travel Holdings. GMT has now tripled the size of its customer base over the past three years and boasted a 98.5% customer retention rate last year. Featured in major industry analyst reports by Gartner, DMG Consulting, Saddletree Research, Pelorus and others, the company also released the newest versions of its workforce optimization solution, GMT Planet™, and cash optimization solution, GMT CashMaster. It also unveiled its GMT SureServices™ customer lifecycle management program in 2007. In December 2007, Customer Interaction Solutions magazine awarded the company with two prestigious “Product of the Year” awards for GMT SureServices and GMT Planet™ version 9.6, the latest generation of GMT’s flagship software solution.
Paul Stockford, chief analyst at Saddletree Research explained, “GMT’s ability to post such impressive growth figures is in large part a function of the company’s ability to continually expand the depth and breadth of their offerings. GMT has established itself as an innovative market leader, bringing workforce optimization beyond the contact center and into other high-value areas such as the enterprise back office and the retail banking storefront. Over the past 2 years GMT has quietly transformed itself into a visionary company with a great deal of promise for the future.”
“The fact that our growth has far outpaced that of the market for the third year in a row is a testament to the value that GMT solutions bring our clients,” said Simon Angove, chief executive officer of GMT. “The foundation for success that we laid down in 2007 will most certainly pay dividends in 2008. We look forward to expanding our footprint across multiple departments within the enterprise—including contact center, branch network and back office operations—as well as building on the momentum of GMT SureServices to further grow our presence and impact in the enterprise workforce optimization market.”
GMT Corp. is a leading provider of workforce management and performance optimization solutions enabling companies to improve customer service and sales while decreasing labor expenses. Deployed in contact centers, branch offices or back office departments, GMT's products combine precision forecasting and intelligent scheduling with analytics and performance management tools to deliver a rapid return-on-investment. Products include GMT Planet®, its flagship workforce optimization solution; GMT On-Demand™, its SaaS workforce optimization solution; and SureServices, an award-winning client care methodology. Enterprise clients benefitting from GMT's solutions include BB&T, PRC, Alpine Access, Golfsmith, AirTran Airways, World Travel Holdings, Bank of the West, Zions Bancorporation, Ingenico, West Midlands Police, Contact 1-2-1 and Yarra Valley Water.
The company is privately-held with headquarters in Atlanta and offices in the U.K. and Australia. For more information, visit www.gmt.com. Follow GMT on Twitter @gmtcorporation
“GMT has provided us with robust, user-friendly tools, so we can manage our operations as efficiently as possible, and that is a must in today’s highly competitive financial services market.”
Yamini Kagal
GMT Corporation
T: +1 770.864.2268
E: ykagal (at) gmt (dot) com
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