GMT Corp., an industry leader in enterprise workforce management and currency supply chain solutions, today announced that a recent DMG Consulting report revealed that GMT received the highest customer satisfaction ratings among the top workforce management (WFM) vendors. In the “2008 Contact Center Workforce Management Market Report”, DMG Consulting conducted an independent customer satisfaction survey, rating the seven leading WFM solution providers across five satisfaction categories: product, implementation and training, service and maintenance, professional services and overall satisfaction. GMT received the highest score by their clients in every category, including a perfect 5.0 out of 5.0 in “overall vendor satisfaction”.
“Workforce management solutions are the most important productivity tools in contact centers. Although these solutions have been around a long time, they are just beginning to receive the attention they deserve by the market,” explained Donna Fluss, president of DMG Consulting. On an annual basis, DMG Consulting dedicates over 2,500 hours to critiquing the workforce management products, surveying vendors and their customers, and identifying industry best practices. The customer satisfaction results demonstrate how well a vendor’s offering is received in by its customers. GMT has truly distinguished itself in the workforce management market by receiving the highest ratings in every customer satisfaction category in this Report.”
“To us, the ultimate measure of success isn’t about being the biggest player but instead it’s about being the best. It really boils down to how well we meet and exceed the needs and expectations of our most important constituent—our clients,” commented Simon Angove, chief executive officer of GMT. “The client satisfaction results published in the DMG report help to validate how well we meet those expectations. Whether our client implements GMT Planet™ in their contact center, retail branch network, back office or elsewhere in the enterprise, our . SureServices™ client care program ensures that we are able to deliver on our promises.”
The “2008 Contact Center Workforce Management Market Report” from DMG Consulting provides a comprehensive view to this essential, but complex set of contact center solutions. It provides an in-depth analysis of all aspects of WFM market, including industry trends and directions, decision criteria for workforce management solutions, benefits, ROI, market share, market penetration rates, a buyer’s guide critiquing the competitive landscape, a vendor satisfaction survey, analysis of service delivery models, pricing, product functionality and technology, and company reports. The report is available from DMG Consulting on its web site at www.dmgconsult.com.
“GMT has provided us with robust, user-friendly tools, so we can manage our operations as efficiently as possible, and that is a must in today’s highly competitive financial services market.”
Yamini Kagal
GMT Corporation
T: +1 770.864.2268
E: ykagal (at) gmt (dot) com
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