GMT Drives $300K in Annual Labor Savings for Mannatech, Incorporated. | GMT

GMT Drives $300K in Annual Labor Savings for Mannatech, Incorporated.

Leading nutritional supplements provider reports GMT Planet™ delivers dramatic cost savings without sacrificing superior service quality

September 16, 2008 -- Norcross, GA

GMT Corp., a global industry leader in enterprise workforce management and performance optimization solutions, today announced significant results from its solution deployment with Mannatech, Incorporated, a global wellness solutions provider. By using  GMT Planet™ Mannatech was able to drastically boost productivity—reducing annual costs in their contact center operations by approximately $300K while also maintaining their superior service quality standards.

One of the larger network marketing companies in the world— publicly traded Mannatech sells nutritional supplements, weight management products, and skin care solutions through a global network of more than 550,000 independent Associates and Members and more than $400M in annual sales. With the heavy responsibility of supporting the wide range of Associates’ sales, service, and administrative needs, Mannatech’s U.S. contact center turned to GMT to address the challenge of more efficiently managing agent labor costs while maintaining their ultra-high service levels, which typically exceed the mid-90 percentiles. In addition to productivity gains and cost savings, Mannatech also reported that GMT Planet’s powerful reporting capabilities and ability to precisely track metrics enabled a cultural transformation within the contact center—one with a renewed focus on efficiency, adherence, and accountability.

“Although our core mission is to provide the fastest and most responsive service to the thousands of Associates we support, we realized that a workforce management solution would enable us to still achieve that goal while simultaneously driving our costs significantly lower,” said Keith Bryant, Mannatech’s call center manager. “We looked at all of the so-called ‘Big Guns’ of the industry and in the end, GMT gave us the total package—fulfilling all of our requirements with a full range of capabilities while at the same time coming in way under their competitors in terms of overall investment costs.”

“As the implementation of GMT Planet is relatively new, we have witnessed its potential in a very short period of time. I am excited about being able to quickly identify how we could cut our costs by utilizing Planet to assist us in managing our efficiencies and look forward to the prospect of continued evolution of our call center, thanks to GMT Planet.”  

Regarded as the industry’s most accurate, easy-to-use and affordable workforce management solution, GMT Planet is one of the most mature workforce optimization solutions available in the marketplace. GMT Planet enables companies to perform at their highest levels possible by empowering them to accurately project call center workforce requirements, schedule the right agents at the right time, and deliver quality customer service to customers swiftly and accurately. With observed forecasting accuracy rates of up to 99%, it offers unparalleled precision in forecasting & scheduling and is unique in addressing all the needs of the enterprise, from contact centers to branch offices to back office operations.

  “In industry after industry, companies like Mannatech are realizing the true value of GMT’s powerful yet affordable workforce management solutions,” commented GMT chief executive officer Simon Angove.  “With GMT Planet’s precise forecasting and powerful, flexible scheduling capabilities, contact centers no longer have to sacrifice lower service levels as they look to cut operating costs. By enabling centers to carve out significant ongoing labor costs while also maintaining service quality, GMT delivers high return-on-investment solutions that continue to pay increasing dividends with each passing year.”

For further details about Mannatech’s results using GMT Planet, as well as other client success stories, please visit our Clients page.

About Mannatech

Mannatech, Incorporated, is a global wellness solutions provider of innovative, high-quality, proprietary nutritional supplements, topical and skin care products, and weight management products sold through independent associates and members located in the United States and the international markets of Canada, Australia, the United Kingdom, Japan, New Zealand, the Republic of Korea, Taiwan, Denmark, Germany, and South Africa.