GMT Planet Selected by AirTran Airways | GMT

GMT Planet Selected by AirTran Airways

GMT’s award-winning workforce management solution to manage forecasting and scheduling for over 900 agents across three Georgia contact centers

October 1, 2008 -- Norcross, GA

GMT Corp., a global industry leader in enterprise workforce management and performance optimization solutions, today announced that AirTran Airways has selected GMT to manage forecasting and scheduling for the company’s entire contact center operations. GMT Planet, the company’s award-winning flagship product, was deployed across AirTran’s three contact centers, all located in the state of Georgia.

One of the country’s largest low-fare airlines operating more than 700 flights a day to over 55 destinations, AirTran Airways’ main hub is located at Hartsfield-Jackson Atlanta International Airport, the world's busiest airport by passenger volume, where it is the second largest carrier. Despite operating in a challenging industry environment, AirTran’s no-frills, high-value operating philosophy has enabled the company to grow approximately 20% over the past several years.

To maintain high levels of customer satisfaction and service quality during the company’s growth, AirTran—which took the top spot in the 2008 Airline Quality Rating report—turned to GMT’s powerful and affordable workforce management solutions to manage all contact center forecasting and scheduling activities. With GMT Planet, the company has been able to drastically boost utilization and increase service levels throughout all three contact centers, which are staffed by over 900 agents who field about 900,000 calls each month. Employing a large number of students and part-time staff with limited scheduling availability, AirTran also sought to gain greater scheduling flexibility to boost agent satisfaction with the company’s investment in GMT Planet.

“Our entire business philosophy is based upon offering customers a high value for their dollar and similarly our technology investment decisions are all filtered through the lens of looking for solutions that give the greatest bang for our buck,” said Fred Cannon, Director of Reservations for AirTran. “After doing our due diligence, we came to the conclusion that GMT was the AirTran of workforce management solutions, if you will – providing high value at an affordable price. Their value proposition resonated with us and when we looked under the hood, we were impressed by GMT Planet’s powerful capabilities. And to top it off, it’s probably been the easiest, smoothest software implementation we’ve ever undergone.”

Regarded as the industry’s most accurate, easy-to-use and affordable workforce management solution, GMT Planet enables companies to perform at their highest levels possible by coupling precision forecasting with intelligent scheduling. GMT Planet is unique in addressing all the needs of the enterprise, from contact centers to branch offices to back office operations.

“In tough, uncertain economic times, customers—whether they are individual consumers or large businesses—tend to focus on getting the greatest overall value for their investment,” commented GMT chief executive officer Simon Angove. “From the start, GMT has been committed to being an extremely customer-focused organization that understands true customer needs in order to develop affordable, flexible, and powerful solutions that meet and exceed the most critical needs inside the contact center and beyond.”