GMT Corp., an industry leader in enterprise workforce and cash optimization solutions, today announced that Call Center Magazine named GMT Planet™ as a “2007 Product of the Year”, the industry publication’s highest honor. Competing with hundreds of call center solutions, GMT Planet was deemed the one that provided call center managers and agents with the most innovative, most useful, and most robust set of features.
The annual awards program recognizes companies whose products are well designed, original, functional, and cost effective. GMT Planet stands out because its use can be extended beyond the call center and into other functional areas of the enterprise, such as the back office, bank branch, or distribution center. With more and more companies trying to improve customer service in today’s demanding business landscape, competition among call center software and service suppliers has intensified; GMT’s award underscores the company’s ability to correctly read and appropriately respond to rapidly changing market dynamics.
“With its robust reporting features and easy-to-operate user interface, GMT Planet is setting the standard for workforce optimization,” said Keith Dawson, editorial director for Call Center Magazine. “The solution ensures that companies perform at their highest levels possible by empowering them to accurately monitor call center workforce requirements and deliver quality customer service to customers swiftly and accurately.”
In selecting “Product of the Year” winners, Call Center Magazine editors focused on how the different products function in real-world scenarios and asked if they enhance agent productivity, ease call center managers’ workloads, help companies increase revenue, and improve customer service – all areas in which GMT Planet excelled.
“We are honored to be selected by Call Center Magazine for this prestigious award,” said Simon Angove, chief executive officer of GMT. “This coveted industry award is a reflection of the dedication, foresight, and perseverance of GMT’s people in solving our clients’ continuously-evolving resource optimization challenges.”
GMT Corp. is a leading provider of workforce management and performance optimization solutions enabling companies to improve customer service and sales while decreasing labor expenses. Deployed in contact centers, branch offices or back office departments, GMT's products combine precision forecasting and intelligent scheduling with analytics and performance management tools to deliver a rapid return-on-investment. Products include GMT Planet®, its flagship workforce optimization solution; GMT On-Demand™, its SaaS workforce optimization solution; and SureServices, an award-winning client care methodology. Enterprise clients benefitting from GMT's solutions include BB&T, PRC, Alpine Access, Golfsmith, AirTran Airways, World Travel Holdings, Bank of the West, Zions Bancorporation, Ingenico, West Midlands Police, Contact 1-2-1 and Yarra Valley Water.
The company is privately-held with headquarters in Atlanta and offices in the U.K., Australia, South Africa and Dubai. For more information, visit www.gmt.com.
“GMT has provided us with robust, user-friendly tools, so we can manage our operations as efficiently as possible, and that is a must in today’s highly competitive financial services market.”
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