GMT Corp., an industry leader in enterprise workforce management and currency supply chain solutions, today announced that a major industry report recently published by Saddletree Research identified GMT as a next-generation leader in workforce management. The leading analyst firm, which focuses on emerging contact center and communications convergence markets, highlighted GMT’s transformation into an innovative company “leading the workforce management market into the next phase of growth.”
The report, entitled “North American Workforce Management Software Market: 2007-2012”, is one of the most comprehensive research and forecast studies about the industry. Paul Stockford, Saddletree’s chief analyst and author of the report, reported that GMT—riding a wave of success with sharpened focus and execution following an injection of new executive talent over the past 18 months—has established GMT as “an organization that demands attention from the base of prospective buyers as well as its competitors.”
Describing the company’s success in shaping the future of the industry, the analyst report stated: “Over the past year, GMT has made a concerted effort to bring workforce management into the back office and beyond. It has established a leadership position in taking workforce management beyond the contact center and into mainstream retail banking. Among GMT’s recently acquired customers in the retail banking market is BB&T, the 11th largest bank in the country which is using GMT for scheduling and forecasting in all of their nearly 1,500 branches. Another bank is using GMT for over 12,000 employees across multiple back office departments.”
“GMT’s evolution reflects our efforts in looking past the horizon to identify where the enterprise workforce optimization market is heading and how we can best create value for our customers,” said Simon Angove, chief executive officer of GMT. “It’s been extremely gratifying to see the fruits of our efforts pay off in terms of customer wins, results, and satisfaction, and the Saddletree report provides further validation that we’ve charted the right course as we charge full steam ahead.”
Additionally, Stockford commented on GMT’s remarkable customer retention rate that is among the industry’s highest: “This speaks well for both the quality of the GMT Planet product and for the quality of the service the company’s customers receive...[GMT] has clearly demonstrated over the past year that it can stand toe-to-toe with [its] larger competitors and hold its own.”
To purchase a copy of Saddletree Research’s “North American Workforce Management Software Market: 2007-2012” report, contact Saddletree Research at 480-922-5949 or by e-mail at info@saddletreeresearch.com.
GMT Corp. is a leading provider of workforce management and performance optimization solutions enabling companies to improve customer service and sales while decreasing labor expenses. Deployed in contact centers, branch offices or back office departments, GMT's products combine precision forecasting and intelligent scheduling with analytics and performance management tools to deliver a rapid return-on-investment. Products include GMT Planet®, its flagship workforce optimization solution; GMT On-Demand™, its SaaS workforce optimization solution; and SureServices, an award-winning client care methodology. Enterprise clients benefitting from GMT's solutions include BB&T, PRC, Alpine Access, Golfsmith, AirTran Airways, World Travel Holdings, Bank of the West, Zions Bancorporation, Ingenico, West Midlands Police, Contact 1-2-1 and Yarra Valley Water.
The company is privately-held with headquarters in Atlanta and offices in the U.K. and Australia. For more information, visit www.gmt.com. Follow GMT on Twitter @gmtcorporation
“GMT has provided us with robust, user-friendly tools, so we can manage our operations as efficiently as possible, and that is a must in today’s highly competitive financial services market.”
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