GMT Corp., an industry leader in enterprise workforce management and currency supply chain solutions, today announced that Simon Angove, GMT Corp’s CEO, will speak at the Bank Administration Institute’s (BAI) Retail Delivery Conference and Expo, the largest gathering of financial services and banking executives, accomplished and visionary industry experts, and cutting-edge solutions providers from around the world. Angove will be co-presenting a half-day workshop with John Charles Thompson, executive vice president of branch operations for BB&T Bank.
The session, entitled “Breakthrough Workforce Optimization Strategies Without Breaking the Bank,” will focus on how workforce optimization addresses the critical need of financial services organizations to optimally balance customer service, sales and labor costs. The co-presenters will present a BB&T case study to illustrate how the bank has leveraged workforce optimization as a source of competitive advantage. BB&T — a decentralized community bank with a reputation for high touch, high quality service — deployed GMT Planet, an award-winning workforce optimization solution, to boost service quality and customer loyalty while at the same time reducing labor expenses and increasing sales productivity.
“Despite all of the change in our industry and within our organization, one thing that has remained constant is our philosophy that our people are our greatest source of competitive advantage,” commented BB&T’s Thompson. “Client service and loyalty are driven by each client experience, each moment of truth. And while we’re constantly focused on delivering the highest level of service, we also need to face the competitive realities of the marketplace by keeping our labor expenses in check and making the best use of our people. GMT has made us believers in workforce optimization.”
“Research has shown that labor expense in bank branches continues to rise while bank customers continue to cite poor service as the primary reason for switching banks,” added Angove. “When you add in the low sales productivity figures seen in many banks, you can see the potential value-creating opportunities of workforce optimization. We’re excited to have the opportunity to share the details of our work and show how we’ve enabled BB&T to address these challenges by optimally balancing client service delivery, expense control and effective time management.”
The “Breakthrough Workforce Optimization Strategies Without Breaking the Bank” workshop will be held on Monday, November 12 from 1:00-4:00 pm. GMT Corp. will be exhibiting in booth #445 at the BAI Retail Delivery Conference and Expo in Las Vegas from November 13-15, 2007. For more information on the event, visit: www.bai.org/retaildelivery.
GMT Corp. is a leading provider of workforce management and performance optimization solutions enabling companies to improve customer service and sales while decreasing labor expenses. Deployed in contact centers, branch offices or back office departments, GMT's products combine precision forecasting and intelligent scheduling with analytics and performance management tools to deliver a rapid return-on-investment. Products include GMT Planet®, its flagship workforce optimization solution; GMT On-Demand™, its SaaS workforce optimization solution; and SureServices, an award-winning client care methodology. Enterprise clients benefitting from GMT's solutions include BB&T, PRC, Alpine Access, Golfsmith, AirTran Airways, World Travel Holdings, Bank of the West, Zions Bancorporation, Ingenico, West Midlands Police, Contact 1-2-1 and Yarra Valley Water.
The company is privately-held with headquarters in Atlanta and offices in the U.K. and Australia. For more information, visit www.gmt.com. Follow GMT on Twitter @gmtcorporation
“GMT has provided us with robust, user-friendly tools, so we can manage our operations as efficiently as possible, and that is a must in today’s highly competitive financial services market.”
Yamini Kagal
GMT Corporation
T: +1 770.864.2268
E: ykagal (at) gmt (dot) com
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