GMT Featured in Recent Article on Workforce Planning Best Practices
August 1, 2008
Staffing a contact centre to deal with fluctuating call volumes may first appear a simple task. But, argues CCF Magazine's James West, effective planning requires a deep understanding of the wider business.
Two New Awards for GMT's Workforce Management Solutions
June 16, 2008
GMT receives two more Product of the Year awards for its enterprise GMT Planet workforce management solution and GMT SureServices.
GMT Receives Highest Customer Satisfaction Ratings in Leading Analyst Workforce Management Report
April 7, 2008
A recent DMG Consulting report reveals that GMT received the highest customer satisfaction ratings among the top workforce management (WFM) vendors.
GMT Helps World Travel Holdings Optimise its Virtual Agent Workforce
March 31, 2008
World Travel Holdings, a leading travel services company, selects GMT Planet to replace its existing workforce management solution for its virtual agent workforce nationwide.
GMT and CallCopy Announce Workforce Optimization Partnership.
March 25, 2008
By bringing together GMT’s award-winning GMT Planet™ enterprise workforce optimization solution with CallCopy’s cc: Discover, joint clients can boost the efficiency and quality of their call center operations.
GMT Posts 35% Revenue Growth in 2007
March 18, 2008
GMT posts impressive gains in revenue and clients in 2007. Company is well positioned for significant growth in 2008.
GMT Wins Two Prestigious Product of the Year Awards
December 10, 2007
GMT SureServices customer lifecycle management program and GMT Planet v9.6 workforce optimization software honored for outstanding innovation
GMT Unveils SureServices Customer Lifecycle Management Program.
November 13, 2007
Integrated suite of services designed to ensure implementation success, maximize return-on-investment throughout deployment lifecycle
GMT CEO to Speak at BAI Retail Delivery Conference and Expo 2007
November 12, 2007
Co-presenting branch network workforce optimization case study with BB&T Bank EVP
Leading Analyst Firm Names GMT as Leader in Next Generation Enterprise Workforce Management Applications.
November 6, 2007
Latest analyst report highlights GMT’s innovation, market leadership in banking
