Brentwood-based ZOOM International today announced a sales and marketing alliance with Atlanta-based GMT Corp., through which the companies will sell a unified WorkFORCE product offering for call centers.
Brentwood’s ZOOM in partnership
Brentwood-based ZOOM International today announced a sales and marketing alliance with Atlanta-based GMT Corp., through which the companies will sell a unified WorkFORCE product offering for call centers.
Enterprise Workforce Optimization Solution Provider GMT to Exhibit at 42nd Annual NAFCU Conference
GMT Corp., a global industry leader in enterprise workforce management and performance optimization solutions, today announced it will be exhibiting at the 42nd Annual National Association of Federal Credit Unions Conference and Exposition to be held July 21 - 25, 2009, in National Harbor, MD
GMT Workforce Management Solution Delivering Results with Avaya Compliance
After earlier this year becoming compliant with the Avaya IQ v4.1 reporting and analytics platform, GMT Corp. has been able to consolidate real-time data from Avaya customer service solutions and enterprise business resources to deliver reports that relate activity to results through its GMT Planet v9.7.
GMT: Companies Doing More Homework on WFM Buying
In today’s economy, maximizing resources-which for contact centers means staff as they account for 70 percent-plus of operating expenses-is key to survival. Workforce management (WFM) solutions enable that by delivering to managers an actionable 360 degree view of their employees’ existing and future availability. Yet in today’s environment too, software purchases must be carefully thought out before seeking budgetary approval.
Elevations Credit Union Reaches New Heights in Contact Center Efficiency
Elevations Credit Union has experienced a “leap of operational efficiency” since it began using workforce optimization technology in its contact center. The $891 million credit union in Boulder, Colo., has cut its ongoing labor costs by 25%–about $200,000 a year–and has seen sharp gains in service levels and staff productivity using the GMT Planet solution, said Les Boothby, assistant vice president of retail operations support.
Enterprise Workforce Management Provider GMT Corporation Receives 2008 Communications Solutions Product of the Year Award
Enterprise Workforce Management Provider, GMT Corporation, announced GMT On-Demand, its Software as a Service (SaaS) workforce management solution, has won the 2008 Communications Solutions Product of the Year award.
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