GMT In the News

The Secret Life of Customer Advisory Boards, Part 2

March 2, 2011

According to Simon Angove, CEO of GMT Corporation, "Our advisory board has four key goals. First, we want to get our clients involved in early release programs so they can act as references when the product is released. Second, our board formally influences our products' strategic direction. The result is a better quality product that is field-proven. Additionally, the board members act as 'trusted advisors's on how GMT can act on key trends. Finally, the board provides a formal channel through which customers can share best practices and offer advice." It's no accident that GMT has boasted a 95% client retention rate over the past five years.

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From Client to Confidante: The Truth About Client Advisory Board

February 16, 2011

Focus group meetings and client recognition events provide transitory business value. But how can you design a cohesive client community that has the potential to transform your practice? Client advisory boards (CABs) may just be the answer.

GMT Announces Strong Financial and Customer Acquisition Performance in 2010

February 13, 2011

GMT Corp., a global industry leader in enterprise workforce management and performance optimization solutions, announced the company's 2010 fiscal year results. Continuing the strong momentum it had coming out of 2009, the company again posted the strongest financial performance in its history - for the fifth consecutive year.

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Social Media and the Contact Center: Multiple Channels, One Customer Experience

February 11, 2011

Customer expectations have reached unprecedented levels as new technologies continue to develop. Not only do customers expect to reach a knowledgeable, competent resource who can resolve their inquiry promptly and in a single interaction. But these customers also expect to be able to use a medium of their choosing to interact with that company. Therefore, it is imperative that companies devote time and effort to creating new operational efficiency strategies.

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Social Media and Customer Service: Providing Consistency

February 11, 2011

Now we have some news about social media and customer service, specifically about company contact centers and how companies should give a consistent experience regardless of the particular channel used. An article by Simon Angove over on 1to1 Media looks into this and notes some findings by Nielsen Online which says that online users now spend 66% more time using social networking and blog sites than at the same time last year.

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GMT Shows Strong Financial Performance in 2010

February 2, 2011

Continuing the strong momentum it had coming out of 2009, the company again posted the strongest financial performance in its history — for the fifth consecutive year. The company’s results are reflected in double-digit net income growth and a fifth consecutive year of record revenues exceeding analysts’ market projections. These results reflect an 80 percent growth in new business bookings over 2009.

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