Case Study: Forecasting Call Volumes and Scheduling Staff
The GMT team worked diligently with SA Water to ensure its operational objectives were met, its contact centre management were adequately trained and that the system provided the benefits detailed early on in the deployment process. A key to GMT Planet’s successful deployment turned out to be the ease and accuracy with which rosters were created.
GMT, LiquidSpoke Partner
This agreement enables LiquidSpoke to integrate and distribute GMT’s leading workforce management solution, GMT Planet, in conjunction with its portfolio of powerful LiquidWare suite of tools, which allow customers to manage, integrate, control and administer their Enterprise Contact Center and IP Telephony systems seamlessly with the rest of their technology infrastructure.
American Eagle FCU Eliminates Overtime to Help Cut Costs, Not People
GMT Planet is offered by Norcross-Ga.-based GMT, a workforce-optimization technology provider. The software provides AEFCU with colorful visuals of the peaks and valleys in transaction volume, showing branch managers when and where employees are needed. The CU deployed GMT Planet in-house across its 17 branches in December.
GMT Announces Record Revenues, Earnings for 2009
GMT’s remarkable results are reflected in triple-digit net income growth and a fourth consecutive year of record revenues, representing a five-year compound annual growth rate of almost 30 percent.
GMT Releases 2009 Fiscal Year Results, Demonstrates Strong Performance
A recent DMG Consulting report showed GMT as a leading provider of call center workforce management solutions. The report demonstrates 2009 as one of the strongest growth years ever for the contact center workforce management sector as the number of seats increased dramatically for the second consecutive year.
GMT Announces Record Revenues and Earnings for 2009
GMT Corp., a provider in enterprise workforce management and performance optimization solutions, today announced the company’s 2009 fiscal year results. Building on the successes of the past several years, the company posted the strongest financial performance in its history for the fourth consecutive year.
We can help you determine the ROI on automating your workforce management solution
