Professional Services
Professional Services To Accelerate Time-to-Value
GMT’s team of highly qualified professional services experts are focused on the timely and successful deployment of GMT tools and methodologies. GMT is known for a performance based approach to project delivery that has been ranked by analysts as having the highest end user satisfaction and among the lowest total project costs.
GMT’s comprehensive professional services capabilities cover the entire lifecycle of a workforce and performance management project including, but not limited to:
- Project management
- Software and hardware installation
- Data and systems integration
- Database and application configuration
- Forecasting, capacity modeling, scheduling, and adherence
- Scorecard and report customization
- Data collection and time studies
Industry-Leading Methodology
Having worked with some of the world’s largest organizations, GMT’s team understands the complexity of large-scale implementations. GMT’s unique approach is based on industry best practices and experience and delivers superior value through:
- Rigorously analyzing project objectives and requirements
- Focusing on quick wins and achievement of ROI
- Emphasizing the winning of hearts-and-minds
- Transferring knowledge to customer capability teams
Packaged Services Offerings
GMT implementation services are available as packaged services offerings or can be tailored to meet the specific needs of large complex projects. Packaged service offerings can be a cost-effective solution for small or mid-size operations by providing all of the services required to successfully deploy a workforce management solution for a fixed price – including project management, implementation, and education.
Value-Added Services Partners
GMT also works with partners to deliver value-added solutions to its customers:
- Ernst & Young provide GMT’s worldwide financial services customers with implementation, training, and advisory services for cash management
- CAST Management Consulting provide GMT’s worldwide financial services customers with staffing model optimisation, process reengineering, revenue enhancement, change management, and time studies services
- Unisys provide GMT’s United Kingdom contact center customers with project management and change management services
