GMT Corp., a global industry leader in enterprise workforce management and performance optimization solutions, today released a new white paper describing five best practices for ensuring adoption of workforce management tools and practices within a bank’s branches. This latest addition to GMT’s Executive White Paper Series details strategies to maximize the adoption of workforce optimization strategies throughout the bank’s branches in order to achieve all the potential benefits from a workforce optimization program.
No matter how good your workforce optimization capabilities, the benefits that you achieve will be relatively small unless your branches make the most of those capabilities. In today’s challenging economic times, banks, like many other businesses, are facing difficult decisions in order to survive. One of the solutions most banks consider is to reduce staff. The downside to this is that most banks fail to employ effective workforce optimization strategies. If you reduce staff (as many banks are doing today) without effective workforce optimization, you will create service issues that impact retention and sales. On the other hand, an effective deployment of your workforce optimization capabilities will allow you to do more with less—to lower costs while protecting or even improving service and sales.
This paper discusses the top 5 best practices banks should follow to drive the adoption and use of workforce optimization tools in their branches:
To download the entire whitepaper, please confirm your information using the form below:
GMT recently signed a deal with Mechanics Bank, for our new hosted workforce optimization solution, GMT On-Demand.
GMT On-Demand offers all the award-winning ease and functionality of our traditional product, with no maintenance or information technology requirements. Ideally suited for contact centers of all sizes, GMT On-Demand is offered as a Software as a Service (SaaS) model and priced on a month-to-month subscription basis. Read all about why Mechanics Bank chose GMT to help support their branch effectiveness initiatives.
To find out more about how GMT can help you, visit our solutions pages for contact centers and branch offices.
To schedule a personalized, no-obligations demo with us, contact us now. We look forward to hearing from you!
Improving Branch Sales and Service Effectiveness (2.6 MB) 
World Travel Holdings Customer Success Story (2.6 MB)
Leading companies worldwide count on GMT Planet to optimize their contact center, retail branch and back office workforces. GMT Planet offers a full range of capabilities at significantly lower costs and an accelerated investment payback period. Our superior forecasting and scheduling software helped World Travel Holdings (WTH) achieve a 13% reduction in cost per transaction, and a 15% improvement in a key revenue per hour metric.
To download the entire case study, please confirm your information using the form below:
We also recently signed a deal with Mechanics Bank, for our new hosted workforce optimization solution, GMT On-Demand.
GMT On-Demand offers all the award-winning ease and functionality of our traditional product, with no maintenance or information technology requirements. Ideally suited for contact centers of all sizes, GMT On-Demand is offered as a Software as a Service (SaaS) model and priced on a month-to-month subscription basis. Read all about why Mechanics Bank chose GMT to help support their branch effectiveness initiatives.
To find out more about how GMT can help you, visit our solutions pages for contact centers and branch offices.
To schedule a personalized, no-obligations demo with us, contact us now. We look forward to hearing from you!
GMT Corp., a global industry leader in enterprise workforce management and performance optimization solutions, today released a new white paper describing how to improve bottom line performance in contact centers and bank branches through precision forecasting and intelligent scheduling. The guide assesses the oscillations in average contact center operations and how oscillations can be minimized to create a profitable balance between supply (agents) and demand (inbound/outbound calls).
Improving Bottomline Performance through Precision Forecasting and Scheduling (1.2 MB)
The refrain is common: We need to adhere to our targeted service levels…but at the same time, we also need to keep staffing costs down. Whether in a contact center or bank branch environment, workforce managers everywhere face the constant challenge of balancing the yin and yang priorities of service levels and labor costs. This is especially true in today’s economic environment where inaccurate forecasts can lead to poor scheduling decisions and can have dramatic impact on bottom line profitability.
Workforce management (WFM) software has long been used to match demand in the form of calls, e-mails, web chats and other agent work with supply in the form of the agents themselves. Regardless of the sophistication of the WFM tool or processes, the foundation of optimizing staffing levels lies in the precision of the forecasting engine, and the intelligence of the scheduler.
To download the entire whitepaper, please confirm your information using the form below:
Companies all over the world count on GMT Planet to optimize their contact center and back office workforces. GMT Planet offers a full range of capabilities at significantly lower costs and an accelerated investment payback period. Our superior forecasting and scheduling software helped World Travel Holdings (WTH) achieve a 13% reduction in cost per transaction, and a 15% improvement in a key revenue per hour metric. Read our WTH case study to find out how we helped them acheive such significant results.
We also recently signed a deal with Mechanics Bank, for our new hosted workforce optimization solution, GMT On-Demand.
GMT On-Demand offers all the award-winning ease and functionality of our traditional product, with no maintenance or information technology requirements. Ideally suited for contact centers of all sizes, GMT On-Demand is offered as a Software as a Service (SaaS) model and priced on a month-to-month subscription basis. Read all about why Mechanics Bank chose GMT to help support their branch effectiveness initiatives.
To find out more about how GMT can help you, visit our solutions pages for contact centers and branch offices.
To schedule a personalized, no-obligations demo with us, contact us now. We look forward to hearing from you!
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