Whether in a contact center or bank branch environment, workforce managers everywhere face the constant challenge of balancing the yin and yang priorities of service levels and labor costs.
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Mechanics Bank joins other leading banks throughout the world – such as BB&T, Bank of the West, Zions Bancorporation and First Merit – in deploying GMT Planet to forecast and schedule bank branch staff.
Read the articleMechanics Bank reportedly has selected GMT’s On-Demand to satisfy its branch workforce optimization requirements. Company officials said that GMT Planet workforce management solution, GMT On-Demand is a full-featured workforce management and performance optimization solution offered as a Software-as-a-Service model.
Read the articleGMT Corp., an industry leader in enterprise workforce management and performance optimization solutions, today announced that Mechanics Bank selected GMT On-Demand™ to satisfy its branch workforce optimization requirements after a comprehensive evaluation of competitive bids.
Read the articleBased on its award-winning GMT Planet workforce management solution, GMT On-Demand is a full-featured workforce management and performance optimization solution offered as a Software as a Service (SaaS) model.
Read the articleAngove, CEO of GMT Corp., also has a busy travel schedule and uses social media sites like LinkedIn, a business-oriented social networking site, and Twitter, another social networking and microblogging site, to keep up with colleagues, clients and family.
Read the article“Studies suggest that labour costs can be between 60% and 75% of the operating cost of a contact centre,” says Kevin Hegebarth, VP Marketing for enterprise workforce optimization solutions provider GMT Corporation.
Read the articleElevations Credit Union has experienced a “leap of operational efficiency” since it began using workforce optimization technology in its contact center. The $891 million credit union in Boulder, Colo., has cut its ongoing labor costs by 25%–about $200,000 a year–and has seen sharp gains in service levels and staff productivity using the GMT Planet solution, said Les Boothby, assistant vice president of retail operations support.
Read the articleGMT Corp., a global industry leader in enterprise workforce management and performance optimization solutions, today announced that Advocate Medical Group (AMG), one of the leading physician group practices in the Chicago area, has reported achieving significant operational improvements through its use of GMT Planet®.
Read the articleWe can help you determine the ROI on automating your workforce management solution
