Enterprise workforce management provider GMT Corporation receives 2008 Communications Solutions Product of the Year award.
Read the articleWidely regarded as the industry’s most accurate, easy-to-use and affordable workforce management solution, the GMT Planet suite is in use at a number of leading contact centers, retail banks, back offices and distribution centers throughout the United States, United Kingdom, South Africa, Australia and New Zealand to accurately forecast workload and intelligently schedule resources.
Read the articleThe latest version of the GMT Planet suite, Lanier, is highly configurable to the specific requirements of each client, ensuring accurate scheduling and significantly reducing ongoing operating costs.
Read the article“With this latest version of GMT Planet, GMT continues to differentiate and distance itself from competitors and reinforce its well-deserved reputation for delivering accurate, powerful, easy-to-use solutions that drive productivity improvements and reshape enterprise business processes,” said Simon Angove, chief executive officer of GMT.
Read the articleAccording to the white paper entitled, "Making Workforce Optimization Effective: Top Five Best Practices for Driving Behavior Change in Branches," an effective workforce optimization program requires change management and communications, performance measurement and incentive management in order to succeed.
Read the articleEnterprise workforce management and performance optimization solutions provider GMT Corp. is helping contact centers and bank branches improve bottom line performance through precision forecasting and intelligent scheduling.
Read the articleWhat can we expect to see from your company in the next 12 months?
We have great things planned for 2009. We expect accelerated uptake in our GMT On-Demand offerings. We recently completed the release of the latest version of GMT Planet, which we have internally code-named “Lanier.” We are also well underway with another release, scheduled for late in the year. We continue to refine our award-winning SureServices suite of client lifecycle professional services and consulting products. We are also greatly expanding our network of leading partners.
Read the articleTechnology Marketing Corporation today announced that the Call Center Workforce Management channel, sponsored by GMT Corp., has been launched as the newest addition to the TMCnet channel program. The channel will focus on the latest industry trends and news for the Call Center market.
Read the articleWhether in a contact centre or bank branch environment, workforce managers everywhere face the constant challenge of balancing the yin and yang priorities of service levels and labour costs. More precise forecasting is a classic win-win scenario, enabling managers to more closely align demand and supply resulting in optimal cost and profit performance.
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“GMT distinguished itself throughout Mechanics Bank's evaluation process as a company providing an easy-to-use solution that can be implemented rapidly and supported with confidence and success," said Simon Angove, chief executive officer of GMT.
Read the articleWe can help you determine the ROI on automating your workforce management solution
