After earlier this year becoming compliant with the Avaya IQ v4.1 reporting and analytics platform, GMT Corp. has been able to consolidate real-time data from Avaya customer service solutions and enterprise business resources to deliver reports that relate activity to results through its GMT Planet v9.7.
Read the articleZOOM International, a provider of IP multimedia recording and quality management software, and GMT Corp., a global industry leader in enterprise workforce management and performance optimization solutions, today announced that the companies have signed a cooperative sales and marketing agreement.
GMT Corp., a global industry leader in enterprise workforce management and performance optimization solutions, today announced it will be exhibiting at the 42nd Annual National Association of Federal Credit Unions Conference and Exposition to be held July 21 - 25, 2009, in National Harbor, MD.
In today’s economy, maximizing resources-which for contact centers means staff as they account for 70 percent-plus of operating expenses-is key to survival. Workforce management (WFM) solutions enable that by delivering to managers an actionable 360 degree view of their employees’ existing and future availability. Yet in today’s environment too, software purchases must be carefully thought out before seeking budgetary approval.
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West Midlands Police Customer Success Story (1.3 MB) 
Enterprise Workforce Management Provider, GMT Corporation, announced GMT On-Demand, its Software as a Service (SaaS) workforce management solution, has won the 2008 Communications Solutions Product of the Year award.
Read the article“With this latest version of GMT Planet, GMT continues to differentiate and distance itself from competitors and reinforce its well-deserved reputation for delivering accurate, powerful, easy-to-use solutions that drive productivity improvements and reshape enterprise business processes,” said Simon Angove, chief executive officer of GMT, in a release
Read the articleGMT has enabled us [World Travel Holdings] to gain critical visibility into our operations by accurately forecasting call demand and optimizing our resources so that we can pull it all together and quickly make course corrections as the situation dictates. They’ve not only delivered on the promise of workforce management, they’ve truly exceeded our expectations.
Read the articleWe can help you determine the ROI on automating your workforce management solution
