Thanks to numerous technology advancements, the way service providers communicate with their customers has greatly improved over the years. As a result, product, price and amenities are taking a back seat to service, access and convenience as provider selection criteria, fueling our service-focused economy.
Read the articleGMT Corp., a global industry developer in enterprise workforce management and performance optimization solutions, today announced that American Eagle Federal Credit Union (AEFCU) selected GMT Planet® to satisfy its requirements for branch workforce optimization for its network of 17 branch locations.
Read the articleAmerican Eagle Federal Credit Union (AEFCU), the largest community credit union in Connecticut, has selected GMT Planet® to satisfy its requirements for branch workforce optimization for its network of 17 branch locations.
Read the article“In order for our branch sales and teller staff to continue to reflect our values and vision, we needed more flexible work schedule options, improved efficiency in our branches and greater visibility into schedules and schedule exceptions,” said Dean Marchessault, executive vice president and chief operating officer of AEFCU.
Read the articleConnecticut credit union, American Eagle Federal Credit Union (AEFCU), selects GMT Planet branch workforce management solution.
Read the articleCall center workforce management solutions provider GMT Corp. announced today that East Hartford, Conn.-based American Eagle Federal Credit Union (AEFCU) has selected its GMT Planet hosted WFM offering to improve its operations.
Read the articleLast year World Travel Holdings (WTH) partnered with GMT, a workforce management solutions provider, to track, forecast, and schedule agents based on desired service levels. Since deploying workforce management there has been a 4 percent improvement in the company's service level (80 percent of calls are answered in 30 seconds or less).
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GMT Corp., a global industry leader in enterprise workforce management and performance optimization solutions, today announced it will be attending BAI’s Retail Delivery Conference, the largest retail financial services event in the world, to be held Nov. 3 - 5, 2009, in Boston.
GMT Corp., a global industry leader in enterprise workforce management and performance optimization solutions, today announced that it is a corporate sponsor and exhibitor at this year’s Credit Union Call Center Conference 2009 to be held at the Monte Carlo Resort and Casino in Las Vegas, October 18 - 21, 2009.
From Sept. 22 to Sept. 23 at the Birmingham National Exposition Center in Birmingham, England, the Norcross, Georgia-based company will also demonstrate GMT On-Demand, its Software as a Service, or SaaS (News - Alert), workforce management offering; and GMT SureServices, its client care methodology.
Read the articleWe can help you determine the ROI on automating your workforce management solution
