"We are delighted to report that GMT has earned a NPS of 47 percent," said Simon Angove, chief executive officer of GMT. "This high score puts GMT near the top of its class of B2B companies and in the company of some very well-respected organizations. We believe these survey results are indicative of not only the value our product, GMT Planet®, brings to our customers, but also the ongoing care they receive from our services and support organization."
Read the articleGMT's Net Promoter Score is based on customers' likelihood to recommend GMT's products and services. The NPS is calculated as the percentage of customers who are Promoters - customers who are loyal enthusiasts and more apt to recommend a company to others and continue buying - minus the percentage who are Detractors - customers who are unhappy and may impede growth through negative word-of-mouth.
Read the articleAccording to Simon Angove, chief executive officer of GMT, “GMT’s partnership with Talaris will provide our customers with the ability to continually measure and report on the operational benefits they receive through their investment of teller cash automation, while providing the means to ensure each branch is appropriately staffed and can yield maximum benefits for the bank and its customers.”
Read the articleGMT Corp., a provider of enterprise workforce management and performance optimization solutions, and teller cash automation equipment company Talaris, announced their strategic partnership designed to improve branch efficiencies.
Read the articleCall center workforce management solutions provider GMT Corp. will be demonstrating the power of its GMT Planet offering during the upcoming BAI (News - Alert) Retail Delivery Conference to be held Nov. 3-5 in Boston.
Read the articleGMT Corp., a global industry leader in enterprise workforce management and performance optimization solutions, today announced that The National Bank of Kuwait (NBK) has selected GMT Planet® to satisfy its requirements for branch workforce optimization.
GMT Corp., a global industry leader in enterprise workforce management and performance optimization solutions, today announced results of its first annual Net Promoter® Score (NPS®) survey. The NPS benchmarks give companies a way to compare themselves against companies they compete against in key industries and provide an objective means to identify those who are best-in-class when it comes to client satisfaction and loyalty.
GMT Corp., a provider of enterprise workforce management and performance optimization solutions, and teller cash automation equipment company Talaris, announced their strategic partnership designed to improve branch efficiencies. The agreement enables both companies to jointly market their solutions and create unique technology integrations that can expand each company's footprint within a bank or credit union branch network.
Read the articleGMT Corp., a global industry leader in enterprise workforce management and performance optimization solutions, and Talaris, the world’s leading provider of teller cash automation equipment to financial institutions and retailers worldwide, today announced their strategic partnership designed to improve branch efficiencies.
Finding the right balance when staffing branches can be a tricky, sometimes subjective task. When Winston-Salem, N.C.-based BB&T ($154.2 billion in assets) saw its existing system for teller scheduling was not as optimized as it could be, it called upon the expertise of GMT Corp. (Norcross, Ga.) to remedy the situation.
Read the articleWe can help you determine the ROI on automating your workforce management solution
