Back Office
Reducing Processing Costs and Improving Service
Whether accounts management, transaction processing, or customer service, the operations of a back office are usually not thought of as a major contributor to a business. However this is often where tasks dedicated to running the company take place. Back office operations also often represent a significant portion of a company’s payroll costs. Meeting processing goals while controlling labor cost can significantly improve a company’s profitability.
Workforce and Performance Management Solutions
GMT Planet workforce management and performance management software puts the right people in the right place at the right time performing the right tasks enabling managers to meet processing deadlines at the lowest possible cost.
Regarded as the industry’s most accurate, easy-to-use, and affordable solution, GMT Planet supports all of the essential workforce and performance management processes:
- Long range strategic planning and budgeting
- Accurate tactical forecasting of item volumes
- Determining employee requirements by work type
- Easy-to-use scheduling
- Historical and real-time adherence
- Employee self-service and empowerment
- Performance management and analytics
GMT Planet unifies all of these components in a single architecture, on a single server and a single database, accessible through a single user interface. The result is superior ease-of-use and administration compared to other systems and a dramatically lower total cost of ownership.
Delivering On The Promise
GMT back office solutions are supported by a full range of professional services, training services, and support services to ensure a successful technology deployment. GMT is known for a performance based approach to project delivery and has been ranked by analysts as having the highest end user satisfaction and among the lowest total project costs.
