GMT is a successful and fast growing Norcross, Georgia based global software company. We are a leading worldwide provider of workforce management, cash management, and performance management software for call centers, branch banking, back office, and services organizations. GMT resource optimization solutions are used in over 10,000 locations across 6 continents and schedules over 250,000 people every day. GMT counts 4 of the top 5 North American retail banks as clients, and other leading brands such as World Travel Holdings, AirTran, BB&T, Golfsmith, UPS, and Weight Watchers.
At GMT, you will find a challenging environment that offers extraordinary opportunities for professional advancement and personal growth. We’re committed to providing our team members with the tools and support they need to succeed.
We are an equal opportunity employer. We offer all the standard perks; Health, Vision, Dental Insurance, Life Insurance, Short Term and Long Term Disability, 401(k) with a company match, Stock Options, Vacation and Sick Days, Tuition Reimbursement, Employee Assistance Program and some unique ones – like on-site gym, yoga classes, a private office, no politics, and a relaxed work environment. We have a casual work environment, and a convenient location.
Please submit a resume and cover letter (in PDF or MS Word) outlining your relevant experience to:
Human Resources
GMT Corporation
2831 Peterson Place
Norcross GA 30071
hr@gmt.com
Principals only. No recruiters please.
We currently have the following positions open:
Sales Executive, Contact Center
Primary Responsibilities
Reporting to the VP Sales the key responsibilities for the position are:
- Achieving sales targets for contact centers in the eastern United States
- Aggressively prospecting to build a sales pipeline
- Coordinating team-based selling campaigns to close new customer business
- Managing existing customer relationships to maximize retention and upsell
- Building successful relationships at the customer VP and CxO level
- Building and managing key reseller channel partnerships
- Supporting marketing programs such as case studies and industry events
Qualifications
- 5+ years successful experience selling enterprise software or SaaS offerings
- Demonstrated a consistent over achievement of £2 million+ quotas
- Successfully sold into the contact center industry Experience in developing and managing reseller channel partners
- Certification in solution selling methodologies such as Miller Heiman Strategic Selling and/or Solution Selling
- Knowledge of Workforce Management, CRM, and/or BI solutions
- Have worked in a small dynamic company environment
Location
Based in the United States with a preference for Atlanta, GA
TOP
C# / ASP.NET Software Developer
The opportunity
This is a wonderful opportunity for a top-notch software developer to demonstrate their talent while working on state of the art products. At GMT you will be part of a growing and exceptional team. Your input and work will be used by thousands of people and touch the lives of thousands more.
Dont let that scare you -- your contribution matters and will see the light of day. You will have wide latitude and input into the design and process flow. We are an early adopter of new technology. If you are self starter, can take complex stuff, break it down, and make it work, we want to talk to you.
Primary Responsibilities
- ASP.NET/Reports
- UI/HTML/XML
- AJAX/JavaScript/Query
- Web Services/WCF/SQL
- SSRS Reports development
- Silverlight a plus
- C#
- .NET 2.0/3.5+
- Visual Studio 2008/2010 IDE
- Subversion (Source Control)
- Engineering Skills
- Design Patterns, N-Tier Design, Coding Best Practices
Requirements
- Demonstrated ability to produce efficient, clean, well-commented code
- Experience in a software product company preferred
- Comfortable in a fast paced, dynamic work environment where you will be working on multiple projects in various stages of development.
Location
GMT Head Office, Atlanta GA
TOP
Quality Assurance Engineer - Software
Primary Responsibilities
- Create test plans for assigned tasks/projects.
- Create and execute repeatable test cases.
- Conduct test result analysis, effectively identify and document system deficiencies throughout the development life cycle.
- Review software requirements and design documentation from which test scenarios will be written.
- Quickly develop a working knowledge of the application.
- Identify the boundary conditions, failure modes, interfaces and weaknesses of the application.
- Coordinate and perform Integration Testing with the development team.
- Report software defects in bug tracking systems and monitor status through to resolution.
- Confirm product or feature requirements for accurate testing.
Requirements
- Ability to work well with application development teams.
- Must be flexible and able to change tasks quickly, and pay exceptional attention to detail.
- Must be able to identify cases that will test the application under normal and abnormal conditions.
- Ability to work under pressure and within aggressive schedules
- Must have a working knowledge of quality assurance methodologies.
- 2-3 years minimum work experience in application software QA testing.
- Strong written and verbal skills.
- Experience working in a CMMI environment desirable
Location
GMT Head Office, Atlanta GA
TOP
Data and Reporting Analyst
We are seeking a talented Data and Reporting Analyst ready for an opportunity to grow in a friendly, hard-working, and productive environment. This position supports the Professional Services team and the company by providing all aspects of report development, analytics and QA by incorporating data from multiple sources. You must possess a successful track record of performance, having demonstrated success in a results-oriented firm.
You must also possess a strong understanding of report design and implementation utilizing varied platforms, with knowledge of Microsoft Reporting Services and SQL Server stored procedures. Finally, you must demonstrate outstanding verbal and written communications skills and be able to function at a high level as a subject-matter expert, a team member, and an individual.
Primary Responsibilities
- Analyze requests and collaborate with internal and external clients to develop effective solutions to include report development, database design, ad hoc reporting and analysis of output.
- Ability to utilize multiple data sources and development tools.
- Develop and maintain associated documentation and QA
- Work with clients to ensure full comprehension of regular and ad-hoc deliverables.
Business Requirements
- Strong organization skills
- Self-starter with superior technical and business problem-solving skills
- Ability to act quickly to achieve very short term goals and projects
- Good communication skills
- Ability to manage and prioritize diverse workload
- Experience in the retail banking or financial industry highly desired
Technical/Educational Requirements
- Advanced Excel, Word, Powerpoint
- 2+ years experience with SQL (T-SQL preferred)
- 2+ Microsoft SQL Server, Reporting Services
- Knowledge of statistical software such as SPSS, SAS or STATA a plus
- Ability to analyze large amounts of data, draw conclusions and provide actionable information in appropriate format
- Data manipulation
- Bachelor’s degree in Computer Science, Industrial Engineering or related field
Location
GMT Head Office, Atlanta GA
TOP
Software Product Specialist
Professional Services team member, whose responsibility it is to ensure smooth operations for our software users by completely supporting clients with their questions and problems. Troubleshooting and problem solving are an integral part of this position. This position requires providing advanced technical support to a global client base; performing problem verification by isolating and identifying steps to reproduce customer's issues; conducting problem determination by analyzing customer data to determine problem source; testing fixes and provide resolution for customer's based upon analysis; and documenting and implementing highly effective software solutions to ensure information is utilized efficiently. This individual must maintain an in-depth working knowledge of all assigned software and meet or exceed customer satisfaction goals by providing superior customer support. We expect this candidate to be able to provide excellent customer service in a fast-paced work environment.
Requirements
- 4 year degree
- At least 3 years' experience supporting a large and complex application in a Windows environment
- Experience with software utilized by the call center or financial industries preferred
- Strong verbal and written skills, with good interpersonal and team skills are also very important
- Outgoing, good at multi-tasking, and technically savvy
Location
GMT Head Office, Atlanta GA
TOP
Software Training Specialist
Responsibilities
- The Training Specialist enthusiastically implements training programs that ensure the efficiency and success of our clients.
- A seasoned professional, ideally with a customer service or call center background.
- Coordinate and deliver basic and intermediate end-user training and workshops using a variety of training delivery methods and tools; including stand up facilitation, web-based, phone-based, audio-visual, etc.
- Coordinate and deliver high quality "classroom style " training on product usage and best practices.
- Assess current training programs and make recommendations to improve their effectiveness.
- Update Training documentation when required
- Coach and monitor new trainers (on-going side by side training, observation, modeling, and feedback), to effectiveness.
- Communicate training results to colleagues to ensure smooth transition to professional services personnel.
- Develop and maintain a comprehensive knowledge of company products, services, programs, and core skills.
- Help design and implement future and customized developmental programs.
- Work closely with Implementation Specialists to ensure client environment is fully functional prior to training and report issues that arise during training
- Work closely to provide project teams support (e.g., resources, product/process expertise, trouble-shooting assistance, subjective analyses of client skills, etc.).
- Communicate project status, issues, risks and changes to all project team members and management.
Qualifications
- Minimum Qualifications: deep and proven experience in corporate training and knowledge transfer.
- 3+ years of training experience with complex software applications in corporate environments
- Qualified candidates must have a 4 year college degree Ability to handle multiple projects simultaneously.
- 5-10 years of overall training and/or customer service experience in technology.
- Must have excellent organizational, inter-personal, analytical, and problem-solving skills to effectively communicate complex subject matter to a wide variety of audiences.
- Excellent oral and written communication skills.
- Classroom leadership
- Presentation development
- Document editing, revision and commentary
- Direct client communication in-person, online and via the telephone
- Demonstrated comfort and competence with technical concepts and technical issues Strong competency and proficiency in customer management systems.
- Strong written and verbal communication skills
- Solid Computer skills
- Minimum 4 years experience in classroom training and facilitation
- Experience in curriculum development and design
- Must be available to work a flexible schedule, travel may be up to 75%
- Must be able to work independently and with limited supervision
- Must be comfortable with public speaking, a good listener, a fast learner
Desirable skills
- Proven facilitation, training & collaboration skills, implementation and customer service background a plus.
- Ability to self-motivate and quickly learn software and business rules.
- Understanding of workforce management.
- Technical training or equivalent in related technologies and/or systems implementations
- Experience with contact center industry preferred
- Experience with Customer Service Management software strongly desired
Location
GMT Head Office, Atlanta GA
TOP
What our Customers say
“GMT has provided us with robust, user-friendly tools, so we can manage our operations as efficiently as possible, and that is a must in today’s highly competitive financial services market.”
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