GMT counts twelve of the top twenty North American retail banks as clients, and other leading brands such as Country Home Products, Nielsen Media, Bank of the West, Zions Bancorporation, Ingenico, West Midlands Police, Contact 1-2-1, and Yarra Valley Water, among many others. We pride ourselves on the results we deliver for customers, borne out by an industry-leading customer retention rate of over 95 percent during the past five years.
The company is privately held with headquarters in Atlanta, Georgia, and offices in the U.K., Australia, and India.
GMT’s leading workforce management solution, GMT Planet™, has won numerous industry awards and has been recognized by leading analyst firms as a result of its superior client satisfaction.
GMT Planet workforce management software is designed for financial services organizations, contact centers, and back office operations. It helps puts the right people in the right place at the right time performing the right tasks enabling frontline supervisors to focus on improving the customer experience and reducing operating costs. GMT Planet is the industry’s most accurate, easy-to-use and affordable workforce management solution, and is unique in addressing all the needs of the enterprise, from branch offices to contact centers to back office operations to logistic centers.
GMT provides a full range of implementation, education, consulting and support services to ensure a successful technology deployment. We are known for a performance based approach to project delivery and we have been ranked by analysts as having the highest end user satisfaction and among the lowest total project costs.
Some of GMT partnerships include Avaya, Brickstream, CAST Management Consultants, Ernst & Young, Meta Software, Microsoft, Qm Group, Time America, and Unisys.
“GMT has provided us with robust, user-friendly tools, so we can manage our operations as efficiently as possible, and that is a must in today’s highly competitive financial services market.”
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